Dear Steven
I want to apologise for my conduct in trying to return a product to you and for filing a chargeback on Paypal as i thought it was the only way to get my money back.
I am not in a good place and struggling mentaly at the moment and no doubt you read my email as threatening which it was not meant to come across as. You should still have paid me for returning the product of which is my right.
I was not happy with your response and I feel that the reviews should stay to alert people as to your company.
L Jordan
RESPONSE
Dear Mr Jordan,
Having read the various websites you have placed reviews on (5 to date) we are rather saddened as to how you have explained your version of events in the public domain.
Many of the people responding to your reviews have replied agreeing that your email could be viewed as threatening and we agree with them as well as comments regarding our telephone number.
I am at a loss as to why you initially refused to return the product. By doing so you did not give us the chance to inspect the product as Consumer Law would permit yet you were more than happy to publicly announce that we refused to refund your return shipping.
Of course I am not sure how you expect the company to verify your claim that an item is defective if you refuse to return it.
A company must state in their T&C’s who is liable for return postage as per Consumer Law and if this is not stated then the retailer is liable.
On 11/12/23 you did return the product to us however the state it was returned in was atrocious.
You wrapped the product inside a thin polystyrene supermarket fruit bag and without any paperwork placed the item in a jiffy envelope.
You then proceeded to inform social media that you won your Chargeback however the below image from the Paypal claim disproves this.
We are very disappointed at how this sale ended but unless a customer co-operates in returning goods then there is not much we can do.
D.Williams
