Testimonials

Dear Mr Williams and his team,
I have received the item, my light is working again and so I‘m happy.
Thank you very much for your excellent delivery.

Your’s sincerely
Klaus Müller

Thank you very much. You truly did save my light... New dimmer switch fitted to my ice cube lamp. Fantastic company. Many thanks

Hi Steve

Thanks for the very prompt service in providing the new Kaoyi Rotary dimmer replacement. I needed this to repair an unusual table lamp for a friend. It would have been distressing to bin the lamp, and now it is back in working order again, having been languishing in a cupboard for years. I'm very happy, and my friend is delighted too. I will be back for any more lighting repairs! Colin 16/01/21

Hi Steve
Thank you for the prompt delivery of my replacement Baon Shin Ya dimmer switch. It is perfect and has definitely saved our beautiful light. Regards

Nev Keighley 

Sent from my iPhone

Hi

Thanks for sending the transformer so quickly. I have now installed it and the light is saved. Many thanks again

Simon

Sent from my iPad Mini

Hi Steve, product received, as stated, now installed and working. Thanks, John. Sent from my iPad

Just wanted to say thanks for the quick delivery of Dimmer Unit. Fitted and it works great. Steve.

Sirs

Many thanks for prompt delivery of my order

I fit the part in ten minutes and the light is now back in action. £30 instead of a new light was well worth it.

Once again thank you very much

Nigel

Hi,

Received the transformer today, super fast delivery.......many thanks, it’s very much appreciated,

Best Regards,
Terence Marshall.
27/01/21

Hi
Just a courtesy email to confirm the arrival today of the transformer I purchased from you.I fitted it at my son's house this evening and the light fitting is working again. Thank you very much.

Kind Regards

Alan

Hiya Steve,

All received and light up and working.
Thank you very much for all your technical advice.
I am very happy.

Dougie

Hi Steve,

Great to know a company like yours is around.
Why should people have to keep buying new lights from the big boys when you can supply these transformers to fix the light to start with?

The 210 is fitted and it works a treat.

Thanks a lot.

Rhys

Thanks for all your help with the problem customer we had.
All sorted thanks to Steve's advice and parts.

Speak to you soon.

RL Electrical

Dear Sirs,

I thank you for your advice in advising me which transformer to purchase.
After I made one mistake, which proved rather costly I have since corrected this by taking your advice.
The transformer has been fitted and my light shines gracefully in my London, Kensington apartment.

Thank you for your kind advice.

Mr Ghali

Guten morgen zu Ihnen.

Ich habe Ihren Transformator heute empfangen.
Ich muss sagen, dass die Geschwindigkeit, an der Sie zu mir bekannt gaben, erstaunlich war.
Ich empfehle Sie am definitivsten.

Danke. Heinz Von Richter

Dear Steve,

I searched for months and months and could find nothing to replace the broken dimmer.
I then searched on www.howtomendit.com and found you from a post somebody had displayed.
What a stroke of luck.
Thank you very much for saving my light fitting.
By the way when you are ready for your new TV let me know and I will help you out!!!

P Ireland

Hello Steve,

What a breath of fresh air you are.
The chances of finding a copany like yours is like me winning the lottery.
These three SET210's will keep the light going for many more years.
I will be back soon to purchase more.
Your technical advice line is a godsend.

Thanks a lot

D.Earl

Dear Steve,

Thank you for supplying me the 105 transformer.
You have saved me lots of money. I am a happy man.
Have passed your details to a few people.

Simon

Dear Steve,

Your service, attitude and commitment in saving my light fitting has never waivered.
I thank you from the bottom of my heart for finding me this rare transformer.
You saved my £600 light fitting from being binned.

Thank you once again.

Amanda

Wow wow wow.

What can I say, but a deep heartfelt thank you for rescuing my light fitting.
Thank you ever so much.

Jenny Higgins

Steve,

Thank you for your technical advice, without it i'd be buggered.
Speak soon.

Peter D

Dear Steve,

You are a lifesaver!!
I would never have known where to get a Kaoyi transformer from before I found your company.
I am £150 quid up so thank you for saving me money.

Mr Ian Redpath

Dear Mr Williams,

My wife Hannah is so thankful that you saved her Homebase Light Fitting.
£29.99 is a good amount of money to keep her happy again.
Your company is a miracle.

Thanking you very much.

Marc

Dear Sirs,

I must thank you for your superb service.
From the moment I placed my order I was kept notified of all developments.
Delivery was amazingly quick and I thank you for assisting me with my lighting problem.

Your sincerely,

Ernest Giles GP

Dear Steve,

The transformers you sent us have been fitted and our lights are working again.
Thank you so much for your technical advice. It's good to know there is a specialist company like yours that deals with these unusual transformers.

Thanks
S & P Webb

Dear Sir,

I must thank you for the speed you sent out my replacement lighting transformer.
I did not expect to receive it so quickly.
Thank you again.

Nikky

Dear Steve,

I look back and think what an idiot I was to blame you that the transformer you sent did not work.
After closer inspection I found some wiring in the metal tubing of the light to be melted and was causing an earth out.
I've repaired it and my light is now working beautifully.

Thank you soo much for all your help and I apologise once again.

Barry

Thought I'd drop you a line to say thank you for sending me the 2 transformers I ordered.
Lights are now up and running.
Your technical advice line is superb. Thank you.

Steven Hawkins
Bognor Regis

I am emailing to let you know I received the transformer within 16 hours of ordering.
I cannot thank you enough.
Thanks for your assistance.

Gary

Good Morning.
Your conduct in the replacement of a broken lighting transformer has been exceptional.
I would like to thank you all for your help.

Ms B Hales

I received the transformer. All fitted and light working.
Thank you for all of your help.

Jodie

Thank you for assisting me with a replacement transformer for this very old light fitting.
My electrician has installed it and after 4 months of not working it now works.
Thank you.

Emma

Superb, quality service that you would not get at any high street retailer.
Thank you for your help in located an SET105CV.

Mr D Highfield

Comment: Brilliant service.

Ordered 2 of SET110LV electronic transformers from yourselves at 10:00 yesterday.
Arrived 10:00 today, fitted and everything working again by 10:45.
24 hours to make one wife very happy.

Thanks,
Eric Driscoll

Hi Steve,

Checked the light fitting out and found an open circuit. Repaired and fitted the new transformer. All working now.

Cheers
Graham

Just to say thank you for the transformer you exchanged for me, it is installed and works.
I have other BHS lights like these, so I'm sure I will buy from you again.

Thank you again for a great service and regards

Mark Bedding

Dear Steve,

Thanks to your kind advice I gave the wiring a good looking at and found a bad connection where the transformer output wires had been crimped to the light unit wires, so problem solved. However, I would probably have bought a transformer or binned the light had it not been for your advice so thanks very much. I will of course save the website as I have a couple of light fitting driven by Chinese transformers, so just in case!!!  

Kind regards  Ian

Hi Steve,

Many thanks for despatching the product.
I'm sure the switch is fine but require a bit of assistance. I've ran continuity tests on all the internal wiring and checked for earth shorts and all checks out ok. Unfortunatley when i introduce the switch to the circuit and turn on the continuity stops. I've checked for earth leakage whilst the switch is connected but all seems ok. Any tips or advice would be great as i'm sure you've got a lot more experience in this field than i have.

Many thanks,
Trev.

Dear Trev,

Is the light fitting illuminating?
Has your electrician correctly fitted the earth wires to the holder and has he checked the wiring inside the light fitting?
The scenario you state is one of the most common that we hear and is normally linked to damaged wiring inside the light unit caused by the original transformer ceasing to work.

Steve

Hi Steve,

You were correct, the holder wasn't making a good connection so i canabilised a portable halogen worklamp and used the connections temporarily and the switch works a treat. Happy to keep switch as the lamp is 10 years old so it's good to have piece of mind knowing that the switch is brand new.
Thanks for all your help and assistance and i will certainly recommend you in the future.

Many thanks,
Trev.

Dear Steve,

Thanks for all your advice.
My light fitting was faulty as you suggested. I should have listened earlier to you, but hey ho.
Thank you again

Gary B

Dear Steven,

Your advice was invaluable and our light fitting has been saved.

Thank you very much.

Rashid

Good Morning Steve,

Transformer supplied working OK & many thanks for your help in trying to track down the original for me.
Again thank you for your assistance.

                                                          
Regards
Richard Stretch

Hello Steve,

Just  to say  thank you so much for all your patience and support in sorting out my mother's floor dimmer  problems.  The second dimmer appears to be working brilliantly and she is very happy.

Regards
Mrs J Chalker

I will definately recommend your website to friends and  colleagues.

Hello,

I'm the girl who spoke to you on the phone about the transformer for our light.
The electrician Graham who also spoke to you told me to let you know what was wrong with it. The wires had shorted out because of a loose connection within the fitting where the bulbs are.
So you were correct in thinking it wasn't the transformer, thank you.
Thank you once again.

Mandy

Just a quick note to say thanks for the speedy response to my order:

1. Your website told me exactly what i needed to know
2. I ordered
3. Arrived & fitted in 10 min

Working a treat , my wife is now happy & i spent £35 instead of over £100 for a new light !!
Thanks very much , if i need anything again ... i'll be back 🙂

Just wanted to say a big thank you for helping me save my light fitting

Went through the check list that came with the transformer before fitting the new one (no wires touching or other problems) - connected it all up, reassembled the light and bobs your auntie it all came on perfectly (apart from a few bulbs that had blown when the old transformer went)

What a great site, saved me over £120 if I had to replace the now no longer available light fitting.

If only you could also provide spare glass covers as I cracked one slightly getting it off.... then I would be over the moon.

Many thanks and I have been telling everyone about you.

Dear Steve,

I recently purchased a transformer from your company, well infact two in the end.
Both appeared to be faulty.
The first electrician could not get the light fixed and said the transformer was faulty.
I then purchased a second transformer and used another electrician from the Yellow Pages.
He could not get the light fitting to work either.
I then contacted a 3rd electrician (and a very expensive one to say the least) I explained the previous attempts to fix the light.
He pulled the light apart and found that a wire in the light fitting had melted, which he says was caused by the original transformer blowing.
He installed a new piece of wiring, connected the transformer and hey presto the light worked. He also tested the first transformer and that worked perfectly.
The electrician said that some others in his trade are not fully versed in electronic diagnostics, so would connect the transformer and think it was the transformer at fault.
I sincerely and deeply apologise for accusing you of supplying me faulty stock.

D. Stevenson

Response

Dear Mr Stevenson,

Apology accepted, but is not needed.
This is a continual situation that we hear time and time again.
Customers do not think for one instant that their light fitting is at fault. They automaticaly assume we are in business to supply faulty transformers.
We get customers everyday who email us to say the transformer does not work.
They do not read the guidance notes supplied with the transformer and when we tell them to check the light fitting we never hear from most of them again. This is because they realise that something in the light fitting was faulty and have rectified the problem by calling in a qualified electrician to repair it.
Yet in your case you have been kind enough to let us know and we thank you for this.
You are more than welcome to return one of the transformers for a refund.
Can we display your email in our Testimonials page?

Steve

Response

Hi Steve,

Of course you can.
We would like to keep the second transformer as a backup.
Thank you for everything.

Doug

Hi,

Just a courtesy email to confirm the arrival today of the transformer I purchased from you. I fitted it at my son's house this evening and the light fitting is working again. Thank you very much.

Kind Regards

Alan

Hallo,

Die Einzelteile kamen heute besten Service, wenn Sie etwas mehr lassen Sie mich wissen, und ich werde sie los haben.

Prost
Roy

Dear Sir,

Received and fitted the transformer today and it is perfect. The original unit was in an expensive Italian light fitting. I could not find a replacement anywhere. The dimming function works silently, which is much better than the last.
So thank you.

J.Honker

Hi Steve,

Received the KTB 210a transformer today, fitted it and there is no lights!!
Have checked all screw connections which are good, transformer is making a small clicking sound.
Any idea!!
My contact number is ----- --- --- if you need to contact me.

Regards
Andrew Joyce

RESPONSE

Dear Andrew,

If the transformer is clicking, this means the safety cutout is engaging.
You need to check your light fitting for signs of wire damage, which could be causing an earth out.
Could you also check the total wattage of all the bulbs does not exceed 210w.
Cease use of the transformer as continual turning on and off will damage it.

Steve

CUSTOMER RESPONSE

Dear Steve,

Thanks for the quick reply and the advice which was spot on, we have put in some 20w bulbs which had taken the wattage over the 210w it can handle, all sorted now.

Thanks Andrew

Hey steve!

I've already ordered the transformer from the website you told me. It's on its way to Chile! Thank you very much for your help, you were the only person in the world (and belive me, i tried lots of countries), who was able to help me.

Don't worry about the painting, i will imagine something like this, but with a transformer on his hand: http://bit.ly/IRIPc1

Thanks again, 

Jose.

Thank you for the quick response to my original query and outstanding service, the Kaoyi transformer had previously proved extremely difficult to get hold of so I was delighted to receive it the next working day.
Very impressive and I will have no hesitation in contacting you first in future for any further needs.

Gary Seymour
1st Mobile UK

Dear Steve, Many thanks for the transformer that arrived yesterday. Had an electrician check out my circuits who found that the poles were reversed and have must have been since day 1.He sorted it all and installed the new one and am pleased to say it is all working fine. Many thanks for your help. Regards, Arthur Berry.

Hi Steve Just to let you know that I was most impressed with the speed and quality of care I received from your site. I was going to throw away my light and my only problem was that I could not find a suitable main light with 2 wall lights as was the norm not long ago. I had also bought a lot of these capsule bulbs that were going to be wasted. The leaflet included with transformers was very informative and added personal touch. I have now fitted the 300va transformer and everything is fine and I have kept the 250va one for future use (if at all needed) Kind regards Dr S I H Zaidi

Hi Steve

I just wanted to drop you a line and let you know how thankful we are that we found your website. After spending far to much money on a statement lighting piece for our dining room, for it to pack up in just under two years was absolutly gutting. Then to find out the manufacturer stopped making it and and we could not get replacement parts was the final blow.  Thats when I decided to take it apart and find out what was wrong. One quick web search and there you were.  After a bit of advice over email I ordered a replacement transformer, which arrived very quickly. After about 1/2 hour taking the old one out and putting the new one in we had LIGHT again.

Again Steve, thanks so much

Kind regards

Cris & Trudy Mitchell

Lieber SaveMyLight Team

Hergestellt meine Bestellung bei Sun 14. und die Sendung kam hier in Deutschland Di 16.. Unsere Leuchten werden scheint wieder😉

Ich wollte Ihnen nur für eine gute und unglaublich schnellen Service bedanken!

Mit freundlichen Grüßen
Jan P. Kessler

Dear Steve,

I sincerely apologise for having a go at you yesterday on the phone regarding the 2 transformers I purchased from you last week.
After checking further the fault is clearly with the wiring in my light fittings which seems to be caused by the original transformers going bang on the same circuit which damaged both fittings.
The wiring had melted and was causing a short, which as you did say to me the safety cut outs were engaging.
The fault was clearly my end and I apologise for my conduct and language.
I was not aware that you test all transformers before despatch and it was my fault for not reading the terms and conditions which gave me all the information I needed to know.
I will recommend your company to my associates as well as display your details on our staff notice board.
A big thank you to your company for a fast, efficient service.

Mr D Brown

Dear Steve,

Thank you very much for your delivery of the transformer. You offered the right product, your delivery is fast, and your communication is very gentle (with even a personal note in Dutch).
You saved my light from trashing, it was up and running within 30 minutes.

 

Kind Regards,

 

Gijs.

Have to share this with with you: I had the most professional experience today when searching for a transformer for my ceiling light. Within 5mins of me sending the email, as to what I needed, I had an answer and an option to telephone. The entire experience was easy. If you need any electrical accessories, in the UK, click here:
www.savemylight.co.uk

 

Have a good weekend and thank you again....Gabriella

Thanks very much for the recent order slim 110LV works perfectly and arrived quickly

Kind regards

Robin Cross

Order No 100002114 of 27th October for KHT234H twin rotary dimmer received and fitted - fairly expensive floor light recovered !

Thanks for great service.

Bonjour,

Je tenais à vous remercier pour le transformateur. Ma lumière est maintenant une seconde vie.

Cordialement,

Laurent Fournier

J'ai reçu ma commande mercredi dernier.
J'ai remplacé le transformateur sur mes plafonniers: ça marche!
Donc, vous avez sauvé ma lumière
Merci pour votre efficacité.
sincèrement

Henri Nicolle

Hi Steve,

I would like to express my sincere gratitude for fixing my light fitting using your Repair Service.
As you know I had 2 £400 light fittings I purchased from an upmarket store in Central London.
I had been trying to fix these lights for months and had almost given up until I found your site selling replacement transformers.
I have to say that was the best £37.50 I have ever spent.
The light fitting works beautifully and Rob and I will forever be in your debt.
Thank you very much for all of your team's help.
You will be highly recommended.

Jess

RESPONSE

Hello Jess,

Thank you for your wonderful comments.
It is good to hear we are saving people's light fittings from the scrap heap thus reducing the big retail stores profits.
Keep in touch.

Steve

Steve

Ordered Sunday, arrived Wed and installed and working; fantastic service and saved a fortune buying a new fitting.

 

Many thanks

 

Neil

Hi steve,

i would just like to say a huge thank you for the touch dimmer control i ordered off of you which has saved my bedroom lamp
this is the second time i have used your site, the first time was for a transfomer which rescued my table lamp
plus the delivery is extremely quick
regards

kim jarvis

Hallo Steve,

Viele Danke für Ihren persönlichen Kommentar auf der Rechnung 🙂 und die ultra-schnelle Lieferung! Bestellt am Freitag, über Royal Mail von Ihrer Majestät am Dienstag geliefert! Das ist wirklich schnell! Produkt wie angegeben, Preis ok, was will man mehr erwarten?
Ich habe Ihre Firma als eine ausgezeichnete Distributor in meinem ERP-System eingetragen und möchten das Geschäft zu erhöhen, wie erforderlich.

Danke nochmals und beste Grüße von der anderen Seite des Kanals,

Holger
Company Director
Weiß Parts Patzschke Ltd

Hi

 

Brilliant service. Item arrived your instructions were helpful. Light now fixed and danger of gloomy Christmas past!!

 

Thanks for such good service.

 

Alan

I just wanted to thank you for the exceptional service...ordered Monday am, arrived Tuesday noon..fixed and working Tuesday pm.
Brilliant service and I would recommend you to anyone.

Hi

Just a quick note. Order received yesterday & fitted today.
Thank you, you have saved my light & a small fortune. Hope you had a great Christmas & happy new year.
Kind regards

Simon

Dear Mr Williams,

 

I would like to bring to your attention the assistance your company gave me regarding two transformers I purchased late last year, which went faulty in February 2013.
We recently had what we think was a power surge in our home, which damaged one of the transformers in our light fitting and partially damaged a second.
From the time I sent the transformers back to David for testing to the conclusion of this matter the service received was exemplary.
Infact, it was that good that I am changing procedures at my company to take your lead in dealing with customers. If we conducted business like you I am sure we would be doing a lot better.I was kept informed regarding what was going on including a full explanation of what went wrong with the transformers.
As the damage was not covered by the guarantee I did have to purchase two new transformers, but I was shocked to receive an email from Steve telling me he was discounting them by 30% as there were other customers in my area with the same problem. A group discount, which I have to say is something I would never have thought of.
I can only describe this as a lovely gesture.
I have no hesitation in recommending your company and will add you to our approved supplier list.

Thanking you,

Mr P.J.Billington

Um Steven Williams,

Danke sehr!
Ich hatte nicht erwartet, erfolgreich zu sein, dass mit der Reparatur Lampe. Aber dank euch, ich habe die erforderlich Dimmer, die in China produziert, aus dem Vereinigten Königreich und lustig genug, mit Deutsch Markierungen auf, die es sendete.
Nicht zuletzt bin ich unglücklich, um das Licht zu erhöhen jeden Tag mit nicht immer Dinge kaputt repariert.
Aber diesmal nicht. Meine Frau und ich freuen uns, dass das Licht wieder intakt zu haben.

Grüße, Ernst

THIS IS THE BEST EMAIL SAVEMYLIGHT HAS RECEIVED TO DATE!!

Just received my order for incandescent lamps.
If there is an award for Tsunami proof packaging, I would like to nominate "Steve".
Everything arrived intact despite Royal Mail re-delivery trauma.
Go Steve !!!

John Heaver

Dear Steve,

Thank you (or grazie as you wrote!)

I just installed the dimmer and it works as a charm.

Giuseppe

Hi Steve,

After placing my order on Monday at 3pm I did not expect to receive the transformer for a good 3 or 4 days as I specified a standard international delivery.
I cannot believe how fast the order arrived and by DHL courier.
The transformer arrived at 10.00am - 19 hours later!!
What a fantastic company you are. The service you offer is fantastic and the speed of the service is brilliant.

Thank you very much for 'Saving my light'.

David Cooper

Hello

I would just like to say a huge thank you firstly for such a quick delivery and secondly you saved my £100 light that I thought I'd have to replace.

Very happy customer!

Lisa Coggins

Guys,

Just thought i would give you some feedback. I changed the electrician who came this morning and fitted the replaced transformer after cutting some faulty wiring in the light.
I just wanted to thankyou for your advice and support, i am non technical so rely on buying it in. I chose poorly.

Thanks again

Liam

Steve,

Item arrived promptly today and is now installed, in full working order, 2nd transformer I've ordered, your prices are slightly better.

Many thanks again.

Hi Steve,

Dimmer arrived safely this afternoon, has been fitted and works perfectly.
Thanks again,

Joe.

Dear Steven,

 

Yesterday, our low voltage dimmer broke.

At 2-30-ish yesterday afternoon I ordered a new one from you.

At 2-30ish THIS afternoon I have fitted it.

Today we have a working light again.

 

What fabulous service.

Thankyou!

 

Phil Wadner

Great service from the guys at Savemylight. They new their products and which one was right for me.
This was the exact match and straight swap out for my SET150CS ELECTRONIC TRANSFORMER 2 hole mounting version.
Although in my case the original transformer was fine and it was the cabling in the light fixture was the problem but still the new transformer helped me determine this..

Att: Mr. Steven Williams

Hello from Norway 🙂

Just a little message to let you know that we are so impressed with your service and your Norwegian. THANKS 🙂 You must be an exceptionally nice guy!
Ordered a part yesterday, and now there is light in our lamp again.
Saved our light, indeed.

TUSEN TAKK!!!

SMILE from sunny Norway, and have a nice day!!

Maria Eikeland   (+Ove Eikeland)

Hello, just a note of sincere thanks. I received my HTV105C1 transformer this morning, ordered for delivery to Saltford in Bristol. Excellent customer service and very much appreciated, thank you.

Regards

Geoff

Just like to thank you for your excellent customer service regarding my order.
HTV105C1 Transformer & 10w 12wBulbs.

Both arrived safely 01/10/13


Thanks Maurice

1st email

Dear,

On 14 December 2012 I purchased a transformer through your website (see order information below).

Unfortunately the transformer has recently stopped working. According to your website, you offer a 1 year warranty. Could you please provide instructions on how to get this item replaced?

Order number 100002589

Item : EAGLERISE EET210CK / SET210CS ELECTRONIC TRANSFORMER

Thanks in advance for your response.
Best regards,

Ivan Van den Bergh Jr.

Response

Dear Sir,

 

You will need to return the item to us.

However we would ask you to check first that the transformer is not in SCO mode (Safety Cut Out) as this will give the impression the transformer has failed, when infact it has not.

What we don’t want you to do is send it back only to find it is an SCO issue as this will result in a testing fee being charged.

 

Steve

 

2nd email

 

Dear Sir, Steve,

 

Then first I have a question for you

How can I check and repair?

How can I tell if this is in SCO mode and how do I remove it from that position ?

 

Thanks for your comment.

 

Ivan

 

Response

 

Dear Sir,

 

The transformer needs to be removed from the light fitting completely including the wiring from the terminals.

Wait a minute and then reinstall.

If the transformer still does not work it may still be detecting a fault.

The only way to 100% confirm the transformer is faulty is to install into a light fitting of a similar specification to check the transformer. This would be the cheapest cost option.

Do not install a new transformer into the light fitting that is currently not working in case the fault is with the light fitting as it could damage the new transformer.

 

Steve

 

3rd email

 

Dear sir, Steve

Thanks for the good advice, everything works again after the reset.

Ivan

Order no. 100004428 Order placed 5th Sep

 

I received the order on the 9th. Fitted it the same day, and the light is now working superbly again.

One very satisfied customer.

Thank you very much.

 

Alex Taylor

I recently bought 2 SELF SLT6 LED driver units from you, the second because I wired the first in the wrong way round, and ruined the device! The second in installed and the unit is working again. I just wanted to thank you for the speed with which you dealt with my orders and delivered my units; the second came within 24 hours from placing the order - very impressive indeed, Many thanks, Gareth Griffiths

Many thanks for your first class service. Order purchased 17/11/18 arrived 21/11/18. Part fitted & lamp working perfectly. Satisfied customer.

Dear Steve

As above for great service again also call back.

Unit arrived morning post fitted brilliant.

Again many thanks

Steve C Whiteman

Thank you so much for very good service & fast delivery.

With best regards

I received yesterday the transformer, thank you for your professionalism and rapidity.

gilles

Received item today. 

Please pass on my appreciation of help from gentleman on your help line tonight at 17:45.  My light is now fully functional.

 

Alex

Thank you for the above item which arrived yesterday - excellent service. It was perfect and I have already fixed the lamp in question.

 

Regards

Richard Jackson

I couldnt find a feedback tab and even though you have a lot of testimonials, I just wanted to say thanks.
I got my transformer, invoice and useful info sheet together with a business card.  The invoice was signed, which made it feel more personal.
Excellent service. I have passed your number onto my brother who is a builder.
Oh by the way the light even works now!!!!

Thanks

Rob

Just wanted to say a big thank you to Steve for his fantastically quick service and helpfulness. Although he was not able to locate a transformer, at a cost which meant repairing our light was viable, he found a replacement light for us. My dad is thrilled as he is lost without this bright daylight light. SaveMyLight will definitely be staying on our favourites list having helped us out previously too.

Have received & fitted the new transformers & all now working perfectly!
Much less costly than purchasing 2 new light fittings at £210 each!!!

Many thanks!

Caron Berry

Received, excellent service, now to fit it!

Thank you

Alan Bramhall

Thanks a lot.

A very impressive service!

I will certainly use you again.

You have saved a £900 Harrods light fitting from being disposed of.The best £39.99 I have ever spent.

Thanking you so much.

CS Moffatt

Hello,

Just wanted to say I received my product within 13 hours of ordering.Cannot say any better than that.
Superb service. Thank you.

Derek

Very impressed with the service and speed of the delivery.
Item was well protected during transit and came with two very informative pages of guidance notes.Every scenario is covered in the notes.
Replacement works perfectly.

Will certainly bookmark your company.

Pat

Thank you for the transformer which I ordered ,
I received it on the date given.
Light now in working order. Thanks again.
M.Hutchinson.

Hi Steven
Item received and fitted.Customer extremely happy.
thanks for the prompt service
Bob Gowen

Hi Steven,

 

Thank you for your assistance yesterday.

 

I ordered the transformer you suggested from SaveMyLight yesterday.

It was received today, sent first class post, and installed this afternoon.

Our 6 light pendant over our kitchen island is now working fine again.

 

Peter

Danke für die schnelle Sendung die Lampe ist gerettet und ich bin sehr glücklich.
Schönes Wochenende

Martina Hauptmann

Thank you so much for wonderful service - we have light!

Thanks for all your support ! Your comments are duly noted! 

GREAT SERVICE  and BACK UP ! 

 

Regards Owen Finnegan

Hello,

ordered Monday night I received the transformer Wednesday morning

Congratulations to you for the efficiency of your service


Congratulations

Happy New Year 2016


John Paul Petit

Hi John Here just To Let You Know Picked Up The Switch At The P. O. This Morning Fitted And Everything Works Perfectly Thanks                                                                                                                                                      kind Regards

Hello,

 

Thank you for your great service.

 

I placed an order with you last Thursday afternoon and it arrived 9am Friday.

 

It is the first time I have used you, it wont be the last.

 

Regards,

 

John Anderson.

Thank you very much for your promp delivery; we thought we'd give it a bash in ordering a transformer and we were hopeful we wouldn't have to replace our two matching lights in the lounge. Thank you ... You really have saved our 'lights'!! We will definitely recommend you, a very impressive service.

my order receipt, with thanks to the speed and to congratulate the paperboy FEDEX, Mickael, who had to go twice; very correct and punctual.

Ms. Peyrat

Steve

 

Order received Saturday with paperwork - excellent service.

 

Many thanks

 

Dan

Dear sir/madam
 
I would like to cancel order number 100012472 as I do not now require this part. Apologies for the disruption. Can you please confirm by email?
 
Many thanks
Graham Simpson

RESPONSE

Refunded.

Kind Regards,
Steven Williams

REPLY

Many thanks Steven, impressive response. You obviously run a very tight ship!

Best regards
Graham Simpson

Thank you for your prompt service with my Huibolong transformer.  it is connected and all is in working order.

Kind regards,   Stuart Larder.

Initial Question

Hello,

I have a ceiling light fixture that uses a SET210CS transformer. I see that the description says it is dimmable via the primary. I installed a 40-400W, 200-250 VAC dimmer switch, but it did not work well with the transformer. The SET210CS buzzed loudly and flashed the lights at most dimmer positions. 

I tried a second dimmer to see if the first was defective. Both had the same results. Both dimmers are now working very well with lights that do not use transformers.

Is there a different type of dimmer that I can buy for this transformer? Or should I look for a different transformer that works with this type of dimmer?

Thanks,
 
Mark

Response

Hello,

Some of the earlier units are not dimmable.

The units we have are dimmable with a Trailing Edge Dimmer.

Kind Regards,
Steven Williams

UK & International Sales Manager
0871 288 266 0

Reply

Hi Steven,

You were right. I finally got around to purchasing a trailing-edge dimmer and installed it today.  Works great!  No hum and it dims all the way down to 0% without dropping off a cliff.

Thanks for your help.

Mark

Thank you for the excellent service part ordered yesterday arrived this morning ceiling light now fully working and back on ceiling.

Many thanks for your help

Colin Mead

Hi, Just wanted to thank you for the Hui Bo Long lighting transformer (order Number 100013090). Quicker than I thought.

Up and running now. Once again Many Thanks.

                                                          John

Hi Steve

We had the new transformer fitted yesterday but are having some issues with it. When it was first switched on it just flickered once and then switched off. The lamp was removed and wiring checked once again but still with the same results. Next, all the bulbs were removed, checked and refitted 5 at a time. The lamp then worked perfectly until more than 15 out of the 20 bulbs were fitted? With 15 fitted the lamp can be switched on and off with know issues but with just one extra bulb fitted it flickers once and again turns off. It also does not matter how the bulbs are spread around the lamp the result is always the same.
Any suggestions would be most grateful.
Many thanks

James

Hello,

You are overloading the unit. Incorrect bulbs which go over the rating of the transformer.
The safety cut out is kicking in.
When it detects an overload it will flicker / dim and shut down.
This may be why your previous unit failed.

Steve

Hi Steve

Cheers for that just checked each bulb fitted and 5 of them are 20w rather than the required 10w so that confirms the overloading. The lamp is 9 years old but I guess having the incorrect bulbs didn't help. Thanks for your help much appreciated

James

Bom dia!

Steve, acabou de chegar aqui pra mim os 10 Drivers.

 

Muito obrigado, deu tudo certo!

Fica com Deus!

Att

Gilmar Silva

Translated to:-

 

Good Morning!

Steve, just come here for my 10 Drivers.
Thank you, everything worked!

Stay with God!

Gilmar Silva

Enquiry

Dear Steve

First of all, thank you for your help.

Second, does it matter that there is no earth on the new Jindel ballast?

Thirdly, what do I do with the four wires that come out of the new Jindel ballast block and go into the plastic four-hole socket which is for a four-pin lamp, please?  My fitting's original Kebaohengji ballast has two lots of two wires going into two sides of the plastic block which takes the lamp and doesn't have a single four-pin "female" block like this new Jindel ballast has but goes into a different kind of lamp-connector, as per the attached photos.

Cordial regards.

Response

Hello,

Lop the Jindel plug off and follow the wires exactly the same to the pins on the bulb terminal. I would leave some wire on your existing plug terminal so you can easily join up to the new Jindel wiring.

All you have there is a different shape bulb with the pins in opposite directions as opposed to the straight GXQ10 plug that is fitted to the Jindel ballast.

Each block of 2 wires goes to one pair of terminals on each side of the bulb.
The Jindel has no earth wire.

Steve

Follow Up

All working nicely — many thanks for your help and patience.

Response

Got there in the end.

Steve

Follow Up

Yes, thanks to you!

Thank You for fast and top service.

Dear Jane

 

Just to say thank you to you and your colleagues for such efficient service. The transformer arrived in good time and the bathroom light is now working and in good order.

 

Many thanks

 

Ken Lindop

Steve

I'm sorry i lost the thread yesterday. You did indeed , your bang on with the wattage she has been replacing lamps with 20w instead 10w, seeing there are 12 of them it takes it well over the va range. I was looking too deep, it may be simply a case of replacing lamps. I looked into a little then called the client only to be told she's sticking in 20 w lamps.
Thanking you for your help , if I can't return the tranny then she can pay for it as a lesson learned.

Regards

Bob Tidmarsh

RESPONSE

Hello,

That is 3 times today customers have called and used incorrect bulbs. We get customers who call daily, identical issue.
It is so common.
Remove the bulbs and see if the safety cut out resets. If not, it may have damaged the unit, but on occasions some people are lucky.
Maximum on the 150w is 15 bulbs at 10w. If the customer wants to use 20w bulbs then a transformer of at least 300w will be needed, but you will need to check the wiring is capable of double loading.

Steve

REPLY

Yes
I realised she had a mix.
I will try what you suggested.

Bob

Hi there

Thank you for sending this transformer. I've had it fitted by a qualified electrician and it works for about 20 minutes and then goes off for about 30 mins before switching itself back on! Please could you advise, thanks

RESPONSE

Hello,

You describe a classic example of the safety cut out (SCO) engaging and resetting itself.
The SCO is not a fault. It is a safety feature.
Unit is detecting a fault so is shutting down once reaching its maximum operating temperature. Once cooled it resets and then the whole cycle starts again.
We call this revolving door as the procedure continues to repeat iteself.
The fault that caused your original unit to fail is still present. Most likely incorrect bulbs as this is the most common reason.
The fault must be cleared for the unit to work normally.
Please can you tell me how many bulbs you have on the light fitting and the wattage of the bulbs you are using?
Also are they LED or halogen?

Steve

REPLY

Hi there

thanks so much for your advice - you were right: i had a mixture of 10 and 20 amp in the light so I've changed them all to 10.

Kind wishes

Rhian

 

Rhian Trumps

Hello,

I had a problem with my LED Electric Fire made by Valor, the LED lighting effect had failed. When I contacted them I eventually managed to identify the LED driver part that was required to "save" my fire which was extremely expensive from their UK Spares supplier and because of the cost to repair I was on the verge of scrapping it and buying a new fire. Then I managed to find your company via a Google search for the part number. What a fantastic service you provide, not only was the part considerably cheaper (far more sensibly priced) but the delivery service, which arrived the next day was second to none. I have fitted the part and now my fire is working fully again. Thank you very much for helping me to "Save my Fire".

Regards Mr Kevin Glastonbury (Order No. 100013988)

Hello Steve,

I have to say what a wonderful service from you guys.
To diagnose the exact fault of my light fitting over the telephone without even seeing it is phenominal.
You clearly know your products and their features.As for the notes attached normally you are lucky to even get a scrap of paper with basic instructions on when you buy something, but your 2 pages of A4 notes are superb. The detail in them describing issues and what to do is a credit to your knowledgeable staff.
I have bookmarked you and will certainly recommend you to the trade.

Mr I Hannant

RESPONSE

Dear Mr Hannant.

Thank you for your email.

The problem you describe I hear at least twenty times a day over a nine year period so when a customer describes an issue I can normally diagnose the fault instantly.
The issues are mostly the same and always involve the safety cut out.
It's great to receive emails like this as it shows our service is working.
I just wish more customers would read the guidance notes before fitting products as the information contained within them can assist with issues of products not working.

Steve

Dear Steve,
Thank you for your advice re my light fitting with broken transformer.
It appears the product you sent was indeed not faulty despite my insistence it was and the issue stopping the transformer from working was a damaged, burnt out terminal block holding all the neutral wires together.
I can only guess this was done when the original unit failed and caused a surge of power.
The terminal has been replaced as some of the wiring and the light now works.
Thank you again.

Mr Hunter

RESPONSE

Hello Mr Hunter,

Don't worry. I am used to it now.
Damaged crimp hat terminals are very common. The damage happens when the original transformer gives that last surge of power before failing.
I am pleased your light is now fixed.

Steve

Hi Steve,

I’ve replaced the faulty module with this new one and all works fine again.

Thanks for your support and the quick delivery.

Regards,

Hi.package delivered a day early, duly installed and working fine.

One satisfied customer.

Thanks

Darrell Lane

Comment: ORDER 100014389

Hi Steve,

Ordered a replacement transformer on 15th, delivered (and fitted successfully) this morning. Amazing service - thank you very much.

Regards,

Tim Wright

Hello Steve,

thanks a lot. Great service.

 

Have a nice weekend.

Harald

Hi Steve, transformer received and installed........and you have saved my light!  Fixing the one light has saved me having to buy 3 new lights to keep them all matching.  Really pleased and great service.

Hi
I recently purchased a Hy 3360 dimmer i have 2 similar lights and had a
replacement switch for one which must be  a HY3360D. But on taking this
light apart the dimmer is a KD323C. When looking at this dimmer on your site
it says the HY3360D can be interchanged with the KD323C which has 4
connections one of which is a blue wire going to an earth terminal,
therefore can this earth wire be ignored. Thus just wiring live and the 60W
and 300W.
Thanks in anticipation of your help

Derek

RESPONSE

Hello,

The fly wire is a second neutral wire it does NOT run to earth.
Some light fittings have multiple neutrals. If you only have one you can cap
it off.
The same for the earth point. If you have no earth you can close the
terminal screw to the closed position and leave.
On the 3360D the neutral is wired externally.

Steve

REPLY

Hi Steve

Thanks for your reply.
Have now wired up light removing spare neutral wire and it is working fine.
Thanks for your very helpful reply.
Regards

Derek

Hello,

I contacted you yesterday to tell you that there was a
Destination for my order: error attributable to the FEDEX carrier.
Yesterday afternoon, I was contacted by FEDEX by phone. They got me
Assured to make the maximum to find the parcel.
I had no contact this morning, but around 1 pm, the delivery driver
To deliver the parcel with the products conform to my order.
I wanted to inform you of that.
Thank you for the speed of preparation and dispatch of the
Order.
Your FEDEX carrier deserves a very positive mention because, although they
Have made a mistake (nobody is infallible) they knew to repair it of
Very effective way!

Sincerely.
J Y GEOFFROY

 Hi

 

Our kitchen light failed on Sunday, a week before xmas. Ordered the new ballast the same day, the part arrived Tuesday am and light was working an hour later. Many thanks for such prompt and efficient service.

 

Richard K

Dear all,

Transformer well received, unfortunately not working.

Best regards

Stefan

RESPONSE

Hello,

All units are tested before despatch. We do not despatch faulty units. Units will not immediately fail upon arrival unless the fault has affected the product.
Infact I tested your unit as my name is on the testing sheet so I can assure you the unit is not faulty.
Please ensure the safety cut out (SCO) has not engaged. If it has the unit will not work at all.
The unit will auto reset once the fault / issue / component affecting the product has been rectified.
If the original fault was not known or not rectified then installing the new unit is very risky as it can be damaged unintentionally.
We are receiving units back in safety mode as customers believe they are faulty, which is resulting in customers being charged for the retesting and redespatch as the product has to go through an extended test.
Please check the unit is not in safety mode to avoid this charge.
The following link may assist you.

https://www.savemylight.com/index.php/profile/news/read/id/187/?SID=cobr3dvr1akdnc48i9u4250a01

Steve

REPLY

Dear Steve

Thanks for your very fast reply and your help in this matter.
Had a short inside the lamp and now everything is working.
Thanks again and happy holidays!

Stefan

RESPONSE

Hello,

You see something so silly causes the issue.
Happy holidays to you.

Steve

Hello,

I just received the Constant Voltage LED Driver and I was able to repair my ceiling Hofstein 9 spot LED.

I am completely satisfied with this order delivered quickly and thank you because it was almost impossible to find a Driver 12 Vdc / 500mA.

I wish you a very good year 2017.

Eric Sesmero

Thank you very much for advice. Transformers received & fitted and bathroom illuminated mirrors working again

Regards

Simon Rowbottom

To whom it may concern,

I just wanted to say Thank you for your super quick service with my recent order.

I only ordered the transformer yesterday and received it first thing this morning, my light is now back in full working order!!

I will definitely recommend your company to our friends & family.

Thanks again & a happy new year!

Regards
Nicola Gresty

Thank you.

Worked perfectly.

 

Straightforward to replace on my Dimplex electric fire.

 

Alan

Just to say thanks for the speedy delivery of the transformer I ordered. Fitted today and LED,s now bright and shining again.

Regards
Gerry Howden

Good morning,

Thanks for your quickly delivery.

Mr GUIET

Hi,

Wonder if you can help me.  Finally got round to replacing a bunch of halogen bulbs in a hall light.  All worked fine then I replaced another halogen bulb on the same circuit and when I switched the light back on, it tripped the fuse and now the big light won't work.

I've tested the circuit, that's all live but I get no continuity on the light fitting (I've taken it down now).

It has ten 20W 12V halogen bulbs.  I'm wondering if 200W has blown the transformer - is that likely?  I'm attaching a picture of the transformer.

I was wondering if a 300W transformer is the appropriate replacement - the Eaglerise one looks just the thing but I wanted to check that it will fit and how easy they are to replace.

Any advice gratefully received.

Regards

Andy Wright

 

 

REPLY

 

 

Hello,

 

Overpowered!

Unit is rated to 105w and you have inserted 200w of power.

You have either blown the unit or it is in safety mode.

Upgrading to such a large unit may not be possible depending on the gauge of the wiring.

 

Steve

 

 

RESPONSE

Hi Steve,

Took half the bulbs out and fitted it back on the ceiling.  Works a treat!

Didn't know a transformer could protect a light in that way.  You've saved me a bit of money and a lot of hassle.

Thanks!

Andy

Thanks Steve,

Received, installed and working .... let there be light!

Thanks & regards,

Mel.

Hi Steve

Thank you so much for sourcing my transformer my light is up and running.

Regards
Elizabeth Rice

I have just ordered two only SLT6- 350IL 24V, reason for this communication is I HOPE due to MY ERROR I have not duplicated the same order on your website.
I MUST recommened Chris who was extremly helpful and VERY informative with the advice he passed onto myself, will definatly recommened your company should the need arrise 10/10

Very best regards Hylton Parry

Hi

We have used the transformer that you despatched on 30 January and it is
working fine but now our other light fitting has blown its transformer!!!
So we do need this second one too!  Guess the transformers must have both
decided to blow at a similar times!  So please do send us this second order.

Thank you for checking first - that is most efficient service.  Also - thank
you for your speedy despatch of the other one too.

Best wishes Anne

Concerning my order with number 700001297

 

Dear,

 

After you send you're information how we must connect the transfo we did like you descried and and we then measure true a multimeter the output. 

We didn't measure any voltage on the multimeter (so 0v instead of 12 V) 

We did then a test with a small 12V light and great was our surprise because it was burning 

So we connected the chandelier and it worked properly. Our electrician was surprised because he has neev seen that before .

So everything is in order but can you guys gives us an explanation why we measured nothing (with a multimeter)  and when we connected a 12 V light it was burning .

 

REPLY

 

Hello,

 

The reason you do not get an output when testing the product on it’s own is because you are measuring the residual charge in the circuit which will normally show 0.1 – 0.6v or 0v.

Our transformers do not give out 12v simply by connecting a 240v supply. It is a common customer misconception that a transformer will give 12v by connecting a 240v supply and no matter how many times we advise electricians they simply cannot understand why this is.

But when you connect a bulb or bulbs to the transformer you are generating a load as such the transformer detects this and regulates the power supply to the bulb. The more bulbs the more power the transformer will give.

I have this same conversation at least 20 times a day all with different products and the majority of electricians simply do not understand the workings of our products. They all assume a 12v output will be given and this is simply not correct. Only the other day did an electrician in the UK call me a liar and said we were talking rubbish because he could not get an output. He clearly needs retraining.
Unfortunately some electricians think they know it all and cannot be advised otherwise.

I am pleased the light is working.

 

Steve

 

Hi there yes it worked fine thank you I've got 2 very expensive lights that both broke and thought it was worth a try to fix them done the one and did the job so thank you very much.

Many thanks
Amy.

Hi,

I have a lamp with the driver: WAIBERLON HLV50021TD DIMMABLE CONSTANT CURRENT LED DRIVER and i like to add a dimmer to this LED driver.
I have testes several dimmers from klikaanklikuit and all of the let the driver buzz when it is dimmed.
Can you tell me what i have to change? LEDs are 4x5W set in serial (1 lamp have 9.3 volt).
The lamp i use is from Karwei and is named NANDOR.

Kind regards,
Gustav Aardema

REPLY

Hello,

If the dimmers are buzzing they are not compatible.
You need a Trailing Edge Dimmer.

Steve

RESPONSE

Hi Steven,
Thank you for the right information.
Today I have bought a new dimmer type AWMR-210 from klikaanklikuit and this one is good. Almost no buzzing sound from the driver anymore.

Thanks for the replay and have a good day

Kind regards,
Gustav Aardema

Hi just got the new transformer, All fitted and back up and YES YOU HAVE SAVED OUR £220 LIGHT.

Thank you. John & Trudy.

Hello sirs,

Can you be of assistance please. A light fitting purchased around October last year has failed, having tested it out and the transformer has decided its had enough, as I cannot find the original purchase receipt going back to suppliers is not an option, I doubt they would have spares anyway. However I am happy to purchase a transformer if they are available.
Can you please confirm availability and costs from yourselves to my address in United Kingdom. Thank you in advance for your help on this occasion.

George M King

Reply

Hello,

I would check that the safety cut out has not engaged before you consider buying a replacement.
This model is due back in July as we are having a large quantity produced.
However other manufacturer's models we supply will also be compatible.

Steve

Response

Hi  folks, The unit has been examined etc with nothing to indicate a safety cut out, there does not seem to be anything that can be pressed/pushed or slid. Seems like I need to wait until they are back into your stock unless you have a similar unit which can successfully replace it.
We would appreciate if you could place our order and advise us accordingly. Thank you. H

Reply

There are no buttons to be pressed or slid. It is part of the PCB inside the unit.
A lighting shop may be of assistance to you.

Steve

Response

Thank you for your call earlier this week and for advice and guidance given. I have had the light examined again, I am extremely happy to report the fault was located between the two sections where the wiring separates to the Halogen lamps, now that this has been located and rectified all seems to be working correctly. As indicated by yourselves when the fault is removed the transformer will reset itself. Thank you so much for your very helpful and accurate assistance. Cheers and thank you again. 

G M King. 

I think it was Steve I spoke to earlier this week regarding the overheating of the transformer.
Thanks for the advice, replaced all the bulbs with the correct wattage and unit is now working perfectly.

Very many thanks once more for your advice. New unit installed and working well.

Regards Peter

Hallo

Have receive today. Thanks, super service!
Greetings from Switzerland

P. Berger

Many thanks received my dimmer today. Only ordered yesterday. Great service most appreciated!!

Best regards to all, jim gregor

Thank you for the supply of the 3 SELF SLT12-350IF drivers.  Amazing speed of service.  I suggest that you carefully check supply and demand.  Everywhere else I tried to get hold of theses said "discontinued".  Your stock is probably now VERY valuable!

 

Best regards   David Leiserach

Received thank you. Excellent service

Sent from my iPhone

HUIBOLONG HTV160L1 ELECTRONIC TRANSFORMER

Hello

I just mount item and item not working (0 volts out)

Regards

RESPONSE

Hello,

All units are tested before dispatch. We do not dispatch faulty units. As I say to customers on a regular basis units will not fail immediately upon arrival.
Please ensure the safety cut out has not engaged. If it has the unit will not work or show any output.
Once the fault or component connected to the light fitting has been rectified the unit will auto reset. Most likely detecting the fault that caused your original unit to fail.

Also depending how you are testing the unit it will ALWAYS show 0v and this is why we ask customers not to test units as it gives the impression the unit is not working when it actually is.
Please explain exactly how you are testing the product?

Kind Regards,
Steven Williams

 

REPLY

Hello

 

Thanks for your answer

So, finally i found issue in a bulb support !!!!!

 

Thanks for help

 

Nice sunday

Regards

 

Dear Sir/Madam,

Thank you for your kind email.

That is correct I did order this item in May which is working fine, however I have the same light in another room and the transformer seems to be blowing in there so I need another one.

Thank you for checking this for and looking after your customers.

Kind regards Kajal

Hi Steve,

Order No 100017342 .... Huibolong Rotary Dimmer ...... Received , fitted , Problem solved !

 

Many thanks 

 

John Seward

To the Director,

I am writing to express my gratitude for the advice I received from your staff member Steve in relation to my light fitting.
It would seem my insistance that the product received was faulty was found to be incorrect as Steve was able to diagnose the exact fault with my light fitting by telephone.
A few weeks prior I had installed 20w bulbs (instead of 10w) thus doubling the power of the transformer something I was not aware that G4 bulbs came in different power ratings.
Steve stated this was a common occurrence thus had I read the accompanying guidance notes I would have realised my mistake.
You have a very knowledgeable staff member in Steve so just wanted to express my thanks.

Mr D Smith

Sir/Madam

We recently had a fault on a double rotary dimmer switch unit in a floor lamp in our living room.

On taking the switch unit to bits I discovered the fault and came to the conclusion that there was little chance of sourcing a replacement, and we were considering binning the floor lamp and replacing it.

I am a naturally curious person, and before deciding to bin it I took the whole switch unit to bits and discover a make and model number on the back. 

Typed this info into google, and in amongst the web pages that came up was your web site, and a page with the exact unit that I needed .I was pretty impressed with this alone, and I immediately ordered a replacement, along with the small extra delivery charge for 1st class postage.

All this was done around 10.30 yesterday morning.

I was even more impressed when our Posty rang the bell at 9 o'clock this morning and asked me to sign for your package.

Fitted the unit within half an hour , and the whole thing was up and running again in under 24hrs.

Pretty dammed good service if you ask me and I felt that I had to email you to thank you for an excellent service, and such a good idea to stock items that can repair broken equipment,rather than the throw away mentallty which is the norm for much of production goods nowadays.

Many thanks again and keep up the good work.

 

Cheers

Neil.

 

PS- Yes I am electrically trained, unlike our 3 year old grandson who did all the damage in the first place.

Hope your business is still going strong when he gets to be old enough to repair his own damage to things.

 

Neil Campbell

Many thanks you have a sale. Great service.

Just want to say thanks for your help the led driver you suggested was a perfect retro fit for my light fittings. Regards Stephen Hinton-Smith

Excellent, worked first time.

Thank you for saving my light, despite spares, “not being available” from original suppliers,

Regards

 

Phil

Wow

That's what I call fast service, and on a Saturday afternoon

 

very impressed.

 

Many thanks

 

pete

Thank you so much for your prompt service. I recieved my order and it worked perfectly, so much so I've placed another order for another touch dimmer.
FYI these are for a Phillips touch dimmer lamp which would take about 10-20 mins before it would start to work correctly. Once I replaced the dimmer it worked as it should.

Thanks again

Paul Ward

To Management,

I am writing to express my gratitude with the advice I received on the telephone from Steve.
Steve was able to diagnose the cause of the transformer not working witin minutes. I was using the wrong bulbs which most likely damaged my original unit.
What a service and it has saved me money hiring an electrician who would most likely have blamed the product.
Thanks once again.

Trevor Tew

WHAT A SERVICE!!
Despite ordering after your cut off time on the 11th December the goods arrived at 8.14am on 12th December.
I work that out to be about 14 hours from the time of order. I cannot ask for better than that.
My light fitting is working again and this time my plumber assures me the shower will not leak!

Simon

RESPONSE

David had to tax his car and he took with him about 8 orders. Might as well kill two birds with one stone!!
Pleased your light is working again.

Steve

Fantastic, arrived after two days from UK to doorstep Norway !

And it Works!

 

Regards,

Per olav johansen

Order placed.
Many thanks for your assistance Steve and have a lovely Christmas.

 

Kind Regards

 

David Cornwell

New HTV105C1 received about 20 minutes ago.

Installed.

Now working.

 

Many thanks and Merry Christmas.

 

Stephen

Thank you unit arrived today, fitted and working well. It saved me buying new light units for my lounge at £450

Great 

Joe M

I'd like to say thankyou after receiving my order today. The service was superb, email confirmation on my order and delivery progress was great.  I've now replaced the defective transformer and saved my light.  Will recommend you in the future. 

Regards 

John Dalby

 

 

RESPONSE

 

Thank you Mr Dalby. It's nice to receive comments on our service.

We have made changes recently to the UK side where our website now sends the tracking details immediately upon order completion. We have also updated our Guidance Notes.

Thank you for dealing with us.

Kind Regards,
Mr Steven Williams

 

Hi Steven

Just a note to say thanks for the speedy service. Our transformer was delivered quickly and is now installed and working perfectly.  Nice job.

 

Thanks once again

Ian Ballinger

REPLY

Thank you for letting me know.
It's nice to know we are saving light fittings.

Steve

Hi, Steve,

The driver arrived in the post this afternoon and is working fine.

Many thanks again for your assistance.

Ian

Ian Lawrence

Hi Steve

I just wanted to express my thanks for assisting me with my faulty light fitting and being able to diagnose the exact reason as to why my light fitting was not working.
Clearly you guys know your stuff despite my ramblings that the light was in perfect working order.
I now understand that if my original unit was not working and the new unit you guys sent was not working then the only avenue left was the fitting itself.
My own stupid fault for not checking what the dippy wife purchased! 20w G4 bulbs from B&Q and we have been using them for years so in effect doubling the load. So this is the reason why as they should be 10w. This is why the light cuts out and then comes back on.
Your guidance notes although long are invaluable and I should have taken more notice of them instead of 'skipping' through them.
I have learnt a valuable lesson in that it is not simply a case of swapping a component and the light fitting will work. As you said on the telephone to me the product is part of many components and components will affect the product. You were spot on!

Thanks again.
David

RESPONSE

Mr Stewart,

Thank you for your kind comments which I will pass on.
Unfortunately nearly every customer in the same situation as you believes the product is faulty and no matter how many times we try to explain to a customer of this they will not listen, understand or read the Guidance Notes.
It is a regular battle that we face. It is not a simple case of buying a new product and the light fitting will work again.
We have customers sticking test meters of all types on to the terminals to which they declare the product is faulty yet they are not even testing the product correctly as such the reading shown is completely wrong.
Customers instead get very angry and it ends up with customers demanding more and more products.
However I am pleased your light fitting is now up and running.

Steve

Hi Steve,

 

Got it sorted – thank you.

 

I swapped the 60w output (which was working) with the 300w one (which wasn’t) and confirmed it was the dimmer.

 

Replacement arrived from your selves today – all up and running.

 

Thanks again,

 

Phil

Thank you for your very prompt and efficient service.

 

Regards Dave Lowe

Hello Steve,
Sorry for the late reply, I only just noticed the email.
The previous fault has been identified.
After replacing some of the bulbs we realised the power exceeded the transformer's output.
We have now taken all the bulbs out, and replaced our light with the appropriate wattage.

Best regards Nick

The item was safely received this morning, has now been installed and so my light fitting is fully operational again. Very many thanks for the prompt delivery and the very sensible instructions and cautionary notes. Your service is very much appreciated. Excellent value. Thanks again.

 

Tim Johnson

Hi, I ordered a transformer for my light this yesterday and it arrived
today and is installed and working.
What an excellent service to deliver in such short timescales.

Thanks

Hello

Firstly thank you so much for the products received. They really have saved my light fitting and the need to buy a replacement.  I will definitely use you again and provide a review wherever needed. 

Just one tiny thing, one of the light bulbs was damaged in its box ( see photo). Please could you send a replacement?

 

Thanks

 

Janet Parry

Reply

Hello, thank you for your review and the picture of the damaged bulb.
A replacement is on the way.

Steve

Hello,

Steven I checked the dimmer as you said with a wire to a 50w 12v bulb with no success the light didn’t come on,I also checked the fuse in the plug just to make sure but no light, so I am now looking to replace it.After looking on your site I understand I need a Huibolong HT15024V1 dimmer switch because mine is no longer being produced.If this is right I am now going to order one from you, can you please just confirm this is the right one.Thank you very much for your help nice to do business with such a good company

Graham.

Ordered a replacement lighting transformer, delivered in just over 24 hours. Exact replacement, fair price, excellent installation instructions and worked perfectly. Its great to find such terrific service. Many thanks.
John

Wow Steve, an answer at 21:03! That is service - transformer ordered and I shall ensure you get excellent feedback. Regards Mike

Compliments

Dear Sir,

Firstly I would like to thank you for sending me the goods so quickly after purchase. The goods arrived the next day.
The new part has repaired my light and keeps my wife happy.
Furthermore the free gift that was included with my goods was delightful and completely unexpected and I shall certainly be installing this floodlight on my workshed.
What a wonderful service. I have bookmarked your company and will certainly be advising people where to purchase these components in the future.
Thanking you again.

Mr D Wittam

Dear Sirs, Just a big thank you for the efficient service you provide. Delivered when you said so, and saving a light fitting(Mother & daughter lamp) my wife thought we would have to replace. It now works perfectly with the replacement dimmer. Many thanks(Your web page is now on my 'favourites' list) Regards John Tuthill

Hello Steven, 

 

I´m very sorry, I have got the led driver yesterday, I haven´t  seen it.

 

Very fast delivery, incredible!

 

Thank you very much!

 

Regards, Gery

Many thanks for your help with wiring this device, all went well.

Best regards,
John Emery

Fix It Don’t Bin It

Thanks for the ordered light switch. It works well and I thank you for 'saving my light'

Hi Steve,

Just to say thank you for the sensor switch which saved me having to buy a new Roper Rhodes bathroom mirror and light. Exact match and now works perfectly

Kind regards. Tom Vincent.

Response

You are most welcome. Enjoy the festive season. Steve

Hello

The unit is running very well; thank you very much

 

Best Regards and happy new year

 

Jean Claude Gourmelon  Yvon Henry

Hi Steven
Great thanks, looking forward to get this piece sent to me

Superb service SIR

Regards
Ronald

You have saved my light and my bacon.

Ken.

Received safely and fitted. Thanks for your speedy response.

Anthony Bradley

CONGRATULATIONS FOR THE EFFICIENCY Ordered day 1 from France and delivered home day 2 repared day 3 YOU SAVED MY LIGHT !!!!!

Alain

Hello no problems just to say thank you for your help and advice with updating
my celling lights. They are working great and would and will recommend you.

Kindest regards George and misses.

Hi Steve,

Many Thanks for speeding this along, the units arrived this morning (amazing), much appreciated.

Thanks,

Gordon

May I just congratulate your Company and staff on a fast, efficient and effective service.

We are mightily impressed. Thank you so much.

Kind regards

George.

Many thanks Steven for remembering to contact me - great customer service!  I have ordered one.

 

Regards,

 

Anthony

Great service guys, product arrived in Glasgow this morning and bathroom led light is back
in action - delighted!

Thanks again

Paul

Thank you for supplying the unit that I required so promptly.
Lights up and running again in no time. A Very good service. Have kept your details on file.
Will use your service again and recommend you to others without hesitation.

Hi Steven,

Worked perfectly. Many thanks.

all the best,

Donald

Hi

I just wanted to say thank you for such a good service.

The light I thought would have to be replaced is working again!

Best wishes

Katharine Hartley

Morning!

Yesterday the Parcel arrived.
Really quick and a really good service.
Thank you very much.

Markus Kreckmann

Hi,

Thanks for reply.  
The electrician came back ltonight and found the fault in the light and
repaired it . This has rectified what was causing the transformer not to work and everything is fixed now.  

Thanks again.

Hi,

I ordered a transformer yesterday, it arrived this morning in Dublin!
Excellent service, thank you.

Thank you. Your company truly deserves its name.

After contacting numerous electrical repairers and lighting shops who drew a blank in sourcing the transformer for my floor light I now have a fully working light again.

You may wish however to take issue with the Post Office. This delivery was not signed for but posted through the letter box as normal mail.

Thanks again, I felt my light was irreplaceable as it matched other lighting in the room so I would have had to replace 4 light fittings

Yours Sincerely,

Ruth Turner

Dear Sir,

To-day, Jan. 16 th, I received the requested dimmer HY 3360B in good order.

Many thanks for the fast delivery by Fedex.
 

Brgds L.G.Moerland.

Super ,very very good
Commandé hier 4pm , reçu aujourd'hui 5pm dans le sud ouest de la France (a coté de La Rochelle)
Bravo pour votre efficacité, je reviendrai vers vous
Cordialement

G Garcia

(TRANSLATION)

Super, very very good
Ordered yesterday at 4pm, received today at 5pm in the south west of France (near La Rochelle)
Bravo for your efficiency, I will come back to you
cordially

G Garcia

Dear Sirs,

I just want to say a huge thank you to Steve and David who helped me in a relation to a troublesome light fitting.
Despite my insistence that the transformer sent was faulty it actually turned out to be melted wiring near the bulb holder that was as you described activating the safety cut out in the product.
I have now replaced the wiring, reinstalled the transformer and the unit clicked and auto reset.
Your supplied Guidance Notes are a fantastic read and answer everything a customer could need if they have a problem. The notes are so informative.
I should have taken mor notice of them instead of casually putting them to one side.
Thank you again for your techincal advice as it was spot on.
Great service from you guys and I will use you again in the future.

Best regards.

Stuart

Hello again Steve,

Thank you for all your help and advice so far.

I have followed your advice and got an electrician to drop by with the necessary probes, sensors etc and he found that the sensor switch you illustrated on your email is dead!
So could you please send me the illustrated item which is exactly the same as the one I have.

Please tell me the total cost if sent by post as you did for the previous part and I will pay by debit card as previously.

Many thanks again for your wonderful support and service.

With best wishes,
Roger

Saved my light with the transformer purchased from you.
My old one became submerged in water with the inevitable result.
Now I'm a can-do-man once more.

Thank you.
Gary

Hello Steven,

Wow, the transformer arrived today !!!

Already assembled and functional.

Thanks so much.

Best Regards
Corrado

To the guys at Savemylight.

I am emailing to express my thanks for the transformer I received today in Australia two days after ordering.
The service I received from Steve has been exemplary. Steve was able to point me in the direction of the exact model I needed.
However upon opening the package there was also a UK newspaper contained within.
What a lovely gesture and something I would not expect any company to include.
My light now shines brightly and I thank you for keeping my light going for many more years.

G'day to you all.

Adrian

Many thanks for coming back re the information I asked of you also please thank Steven for all the help he gave me plus say sorry as I spelt his name wrongly. But most certainly will use your site again.

Many Thanks
Geoff Olliver

Good evening,

Further to emails/discussion last week, my order for  HLV5022RB placed on Friday arrived via Royal Mail first class this morning (without requiring a signature), and I am glad to say the it worked fine straight out of the box.
 
It may be helpful for you to know that the John Lewis lamp purchased 3or4 years ago was available in black or white, and there was also a floor-standing version. The integrated cable terminated in a small two-pin plug (with one flat pin) which fitted the socket on HLV5022RB. A photo of the lamp is attached.

Thank you for your excellent & helpful service,

Peter Wilson.

Hello.

I ordered your suggested power supply, because I have moved the dimmer and have a regular switch.

Thank you for the service given by you.

With kind regards, André Wittens.

Completely understand your position – I’d say the same!

Anyway, Ballast fitted and working – thanks for all your help and good service.

Kind regards

Jeremy

Hello

Thanks for excellent service with delivery of hytec 3360D.

Made one old lady very happy after I fitted dimmer switch to recover here light, insisted she did not want buy new as she liked it.

I will remember your website for future use.

Regards Michael

Hi,

I just wanted to thank you for great service received.
Transformers received and first one fitted which fixed the light a treat. Fully equipped with a new set of 10w G4 bulbs it was back as good as new.
However in the truest sense of 1 step forward and 2 steps back, by daughter was assisting me as I passed her the glass shades for a clean, from my position up on a footstool. She dropped the lot, and one broke, so I have a lovely 5 bulb light, with only 4 shades on it now. Just my luck.
 
Best wishes
Andrew

To the Manager:

I Just want to thank you for the superb technical advice David offered me last week.
He went above and beyond what I would expect from customer services and has saved my light fitting from the scrap heap.
I am forever grateful due to the sentimental value of the light and have absolutely no hesitation in recommending your company to my colleagues.

Thanking you very much.

I write to express my thanks for the wonderful service I received from your attendant Jane.
Being 78 years of age I struggle with the internet and placing orders online.
Jane assisted me from start to finish on the telephone and even took my payment.
I have hardly encountered anyone who has taken the time to help an old man.
Thank you most kindly for your assistance.

Mr David Price

Thank you so much - you really have saved my light.

Transformer part arrived super quick and once fitted my living room light worked.

Hi Steve

Just wanted to say thanks for the very prompt service. I've now fitted the replacement Eaglerise ELP3X3CS LED driver into my, previously non-functioning, outside bollard light (bit tricky but got there in the end!) and now have 6 great path lights rather than 5.

Many thanks

Roger

Hi,

Quick one to say thanks very much for the quick and helpful feedback.
Cheers

Steve

To savemylight

Thank you for fast delivery to fix my light.
i replace transformer you sent and my light now works.
I will inform other people of your service.

eric Przybyla

Dear Steve, many thanks for prompt delivery of dimmer - a perfect fit and lamps work again.

All the best,
Martin Hill

Re Order 100025474

Hi Mr Williams

May I thank you for your prompt and excellent service in forwarding the replacement part for my expensive mother & child floor lamp which is now working perfectly.
I was on the verge of dumping it, but now it’s as good as ever.
If you have a customer satisfaction policy,   I would be only to happy to recommend you.

Again, many thanks.

Malcolm Robinson

Hi Steven,

Thank you for your reply and, in fact, the item was delivered today.

I would just like to compliment your company on providing an outstanding service in terms of product availability, delivery and customer service.

I will be certainly using your company again in future as the need arises.

Thanks once more.

Kind regards,
Tom Norton

Thanks David.

Received today and works a treat!

Thanks

Received with thanks. Light working perfectly thank you so much

Three lights saved ! Thank You save my light
Andy Bruce

Dear Sir, Just a note to say thanks very much for your prompt service in sending the 901 dimmer unit so quickly. We ordered nearly at midday Friday and had received the unit and fitted by 09.30 Saturday. The light is well used by my father and it is reassuring to know all is well there now. Many thanks once again, Best Regards, Dougie Gibson

Item received promptly and works perfectly. Thank you.

Best regards,

Kevin Jones