News - SaveMyLight

Customers Abusing the Returns Procedure

28 February 2025

SaveMyLight is seeing a dramatic increase in Customer Returns where products have been stripped, taken apart, warranty stickers removed, PCB’s swapped over and products damaged through fitment. Products are being mishandled by customers and then placed into packaging without any protection believing it is no longer their problem and the... Continue reading

Customers Confusing Royal Mail Delivery Services

1 May 2024

Since April 2024 Royal Mail have introduced two new shipping services. They are called UK Tracked 24 and UK Tracked 48. These new services are NOT a guaranteed delivery service. Royal Mail clearly state these delivery times are their delivery aims which could be longer should a service encounter delays.... Continue reading

Abusive Customer Behaviour to Staff

3 January 2024

It’s really disheartening for us to write this post however this situation which has worsened during the current economic crisis can no longer be ignored. Customer Service staff have seen a dramatic rise in abusive behaviour when being spoken to by some customers. Many in an antagonistic way, lack of... Continue reading

Christmas & New Year 2023 Opening Times

23 December 2023

SaveMyLight will be closing for the festive season on 21/12/23 and will reopen on 03/01/24. Telephone lines will remain unanswered during this time. We also announce that John, one of our Technical Support Staff is sadly departing SaveMyLight having worked with us for 8 years. The team wishes you all... Continue reading

Refunding of Shipping When Returning Goods to us

1 December 2023

SaveMyLight would like to remind customers of what shipping charges are refunded when goods are returned to us. Consumer rights say that a refund should include any delivery costs – however, this does NOT include Royal Mail Special Delivery, UPS next day delivery or any other service that is more... Continue reading

Customers Returning Empty Packages

13 November 2023

SaveMyLight was hoping to have eradicated Return Fraud with our new security measures however it has reared its ugly head again in a different form. We are sad to report that we have today received a return from an anonymous ‘customer’ which upon opening contained nothing but a ripped piece... Continue reading

Registering of Fake User Accounts

5 November 2023

SaveMyLight is being hit daily with people / Bots registering fake accounts with no purpose. These accounts are clearly fake email addresses, addresses that have been hacked or addresses that make absolutely no sense. Our system then tries to send emails to those accounts which ends up blocking our outbound... Continue reading

Royal Mail International Shipping to Italy Suspended

3 August 2023

SaveMyLight have had to regretfully remove Italy as a shipping destination. We are encountering huge delays with Italy Customs processing and allowing goods into the country. This is resulting in customers filing Chargebacks with Paypal and their bank for the return of their funds without the goods being returned. Because... Continue reading

Royal Mail International Shipping Suspended

13 January 2023

SaveMyLight has been made aware that Royal Mail is suspending all international shipments. This is due to a cyber attack which has crippled inbound and outbound international shipments. The cyber-attack has affected the computer systems Royal Mail uses to despatch deliveries abroad. The back office system that has been affected... Continue reading

Royal Mail Strike Dates

6 December 2022

Unless CWU workers agree a deal with Royal Mail these are the current dates that workers intend to strike on during the month of December 2022. Continue reading