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Customers Returning Empty Packages

13 November 2023

SaveMyLight was hoping to have eradicated Return Fraud with our new security measures however it has reared its ugly head again in a different form. We are sad to report that we have today received a return from an anonymous ‘customer’ which upon opening contained nothing but a ripped piece... Continue reading

Registering of Fake User Accounts

5 November 2023

SaveMyLight is being hit daily with people / Bots registering fake accounts with no purpose. These accounts are clearly fake email addresses, addresses that have been hacked or addresses that make absolutely no sense. Our system then tries to send emails to those accounts which ends up blocking our outbound... Continue reading

Royal Mail International Shipping to Italy Suspended

3 August 2023

SaveMyLight have had to regretfully remove Italy as a shipping destination. We are encountering huge delays with Italy Customs processing and allowing goods into the country. This is resulting in customers filing Chargebacks with Paypal and their bank for the return of their funds without the goods being returned. Because... Continue reading

Royal Mail International Shipping Suspended

13 January 2023

SaveMyLight has been made aware that Royal Mail is suspending all international shipments. This is due to a cyber attack which has crippled inbound and outbound international shipments. The cyber-attack has affected the computer systems Royal Mail uses to despatch deliveries abroad. The back office system that has been affected... Continue reading

Abusive Customer Behaviour to Staff

3 January 2023

It’s really disheartening for us to write this post however this situation which has worsened during the Royal Mail strike action and the festive period can no longer be ignored. Customer Service staff have seen a dramatic increase from some customers in abusive behaviour when being spoken to. Many in... Continue reading

Royal Mail Strike Dates

6 December 2022

Unless CWU workers agree a deal with Royal Mail these are the current dates that workers intend to strike on during the month of December 2022. Continue reading

Royal Mail Strike Action

6 December 2022

As many customers will have heard Royal Mail staff are striking over pay and conditions which is having a knock on affect on postal deliveries in the UK and with International shipping. We are receiving hundreds of emails and telephone calls from customers asking to know where their goods are... Continue reading

Returns Involving The Safety Cut Out Feature

20 March 2020

SaveMyLight would like to advise customers that as from 01/04/19 the retesting charge for UK customers returning products in Safety Cut Out mode (SCO) will be set at £10.00 and for international customers the charge is 12.00 Euros. The Guidance Notes supplied at the time of delivery can be found... Continue reading

Customers Overloading Transformers

20 March 2020

As the nights draw in more and more customers are keeping their light fittings on for longer. Some customers are keeping their light/s on all night, which is not recommended. We are seeing halogen transformers being returned to us with clear signs of overloading. Some customers are changing their halogen... Continue reading

Guidance Notes for Customers

19 March 2020

Download A Copy Of The SaveMyLight Guidance Notes - Click Me! Continue reading

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