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Abusive Customer Behaviour to Staff

3 January 2024

It’s really disheartening for us to write this post however this situation which has worsened during the current economic crisis can no longer be ignored. Customer Service staff have seen a dramatic rise in abusive behaviour when being spoken to by some customers. Many in an antagonistic way, lack of... Continue reading

Customers Returning Empty Packages

13 November 2023

SaveMyLight was hoping to have eradicated Return Fraud with our new security measures however it has reared its ugly head again in a different form. We are sad to report that we have today received a return from an anonymous ‘customer’ which upon opening contained nothing but a ripped piece... Continue reading

Returns Involving The Safety Cut Out Feature

20 March 2020

SaveMyLight would like to advise customers that as from 01/04/19 the retesting charge for UK customers returning products in Safety Cut Out mode (SCO) will be set at £10.00 and for international customers the charge is 12.00 Euros. The Guidance Notes supplied at the time of delivery can be found... Continue reading

Customers Overloading Transformers

20 March 2020

As the nights draw in more and more customers are keeping their light fittings on for longer. Some customers are keeping their light/s on all night, which is not recommended. We are seeing halogen transformers being returned to us with clear signs of overloading. Some customers are changing their halogen... Continue reading

Guidance Notes for Customers

19 March 2020

Download A Copy Of The SaveMyLight Guidance Notes - Click Me! Continue reading

HUIBOLONG HTV160C1 ELECTRONIC TRANSFORMER

HUIBOLONG HTV210C1 ELECTRONIC TRANSFORMER

HUIBOLONG HTV105C1 ELECTRONIC TRANSFORMER

SELF HZK218C IR SENSOR SWITCH

Abusive Customer Behaviour to Staff

Customers Returning Empty Packages

Returns Involving The Safety Cut Out Feature

Customers Overloading Transformers

Guidance Notes for Customers