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SaveMyLight was hoping to have eradicated Return Fraud with our new security measures however it has reared its ugly head again in a different form. We are sad to report that we have today received a return from an anonymous ‘customer’ which upon opening contained nothing but a ripped piece... Continue reading
SaveMyLight is being hit daily with people / Bots registering fake accounts with no purpose. These accounts are clearly fake email addresses, addresses that have been hacked or addresses that make absolutely no sense. Our system then tries to send emails to those accounts which ends up blocking our outbound... Continue reading
SaveMyLight have had to regretfully remove Italy as a shipping destination. We are encountering huge delays with Italy Customs processing and allowing goods into the country. This is resulting in customers filing Chargebacks with Paypal and their bank for the return of their funds without the goods being returned. Because... Continue reading
SaveMyLight has been made aware that Royal Mail is suspending all international shipments. This is due to a cyber attack which has crippled inbound and outbound international shipments. The cyber-attack has affected the computer systems Royal Mail uses to despatch deliveries abroad. The back office system that has been affected... Continue reading
It’s really disheartening for us to write this post however this situation which has worsened during the Royal Mail strike action and the festive period can no longer be ignored. Customer Service staff have seen a dramatic increase from some customers in abusive behaviour when being spoken to. Many in... Continue reading