Once again SaveMyLight is having to reintroduce stronger security checks in relation to Customer Returns. SaveMyLight test every Return. This will increase the time it takes to process Returns.
We had hoped there would be no need to introduce these extended security checks again. However we have noticed an increase with a minority of customers who are ordering duplicate items and then a week / two weeks later want to return the item claiming it is no longer wanted despite the customer purchasing the exact same product some time before.
On inspecting the product on its return the original internal components from the newly purchased transformer have been replaced with damaged components.
Some of the components belong to older revisions and even other manufacturers!!
This is FRAUD and SaveMyLight will not hesitate to contact the relevant authorities as well as voiding the guarantee and completely refusing a refund.
SaveMyLight will also block the IP address of the customer as well as bar them from making further purchases.
Customers do not realise that all of our products and internal components are security marked in some way as well as knowing which revision and model the internal components came from.
We have a full list of schematics for each internal component (circuit board) as they are updated and know if the component was sent to the customer at the time of purchase or whether it has been swapped over.
Infact SaveMyLight have over five other security measures in place to counter Returns Fraud and each of these is carried out on every Return.
The SaveMyLight system will flag up ALL duplicate orders and our staff will contact any customer to check why a duplicate order has been placed.
Customer’s should not purchase further transformers if they think their item is faulty. There is a returns process to follow and this cannot be bypassed by purchasing further items.
The reason for this process is that if a product has been damaged by the customer our Test Team can advise the customer why the item has been damaged and advise best how to stop it from happening again. This stops the customer from being stuck with multiple products all with the same fault.
