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SaveMyLight would like to advise customers that as from 01/04/19 the retesting charge for UK customers returning products in Safety Cut Out mode (SCO) will be set at £10.00 and for international customers the charge is 12.00 Euros. The Guidance Notes supplied at the time of delivery can be found... Continue reading
SaveMyLight is seeing a dramatic increase in Customer Returns where products have had their warranty stickers removed, taken apart and stripped, PCB’s swapped over and products damaged through careless fitment. Products are being mishandled by customers and then placed into packaging without any protection believing it is no longer their... Continue reading
Since April 2024 Royal Mail have introduced two new shipping services. They are called UK Tracked 24 and UK Tracked 48. These new services are NOT a guaranteed delivery service. Royal Mail clearly state these delivery times are their delivery aims which could be longer should a service encounter delays.... Continue reading
It’s really disheartening for us to write this post however this situation which has worsened during the current economic crisis can no longer be ignored. Customer Service staff have seen a dramatic rise in abusive behaviour when being spoken to by some customers. Many in an antagonistic way, lack of... Continue reading
SaveMyLight will be closing for the festive season on 21/12/23 and will reopen on 03/01/24. Telephone lines will remain unanswered during this time. We also announce that John, one of our Technical Support Staff is sadly departing SaveMyLight having worked with us for 8 years. The team wishes you all... Continue reading