Royal Mail Price Increase March 2020

SaveMyLight would like to advise that as from 23/03/20 Royal Mail will increase their UK pricing to the following:

Standard Delivery

1st CLASS RECORDED UK – £4.70 (1-2 day service)
2nd CLASS RECORDED UK – £4.10 (2-3 day service)

Guaranteed Next Day Delivery (some remote postcodes will be delivered by 17:30hrs)

SPECIAL DELIVERY UK by 1pm, 500g – £7.50
SPECIAL DELIVERY UK by 1pm, 1kg – £8.80

Guaranteed Next Day Delivery Saturday (some remote postcodes will be delivered by 17:30hrs)

SPECIAL DELIVERY UK by 1pm, 500g – £12.00
SPECIAL DELIVERY UK by 1pm, 1kg – £13.56

The UK cut off time for a next day delivery is 13:00 GMT.
The International cut off time is 14.00 GMT.

Abusive Customer Behaviour to Staff

3 January 2024

It’s really disheartening for us to write this post however this situation which has worsened during the current economic crisis can no longer be ignored. Customer Service staff have seen a dramatic rise in abusive behaviour when being spoken to by some customers. Many in an antagonistic way, lack of... Continue reading

Christmas & New Year 2023 Opening Times

23 December 2023

SaveMyLight will be closing for the festive season on 21/12/23 and will reopen on 03/01/24. Telephone lines will remain unanswered during this time. We also announce that John, one of our Technical Support Staff is sadly departing SaveMyLight having worked with us for 8 years. The team wishes you all... Continue reading

Refunding of Shipping When Returning Goods to us

1 December 2023

SaveMyLight would like to remind customers of what shipping charges are refunded when goods are returned to us. Consumer rights say that a refund should include any delivery costs – however, this does NOT include Royal Mail Special Delivery, UPS next day delivery or any other service that is more... Continue reading

Customers Returning Empty Packages

13 November 2023

SaveMyLight was hoping to have eradicated Return Fraud with our new security measures however it has reared its ugly head again in a different form. We are sad to report that we have today received a return from an anonymous ‘customer’ which upon opening contained nothing but a ripped piece... Continue reading

Registering of Fake User Accounts

5 November 2023

SaveMyLight is being hit daily with people / Bots registering fake accounts with no purpose. These accounts are clearly fake email addresses, addresses that have been hacked or addresses that make absolutely no sense. Our system then tries to send emails to those accounts which ends up blocking our outbound... Continue reading