Hello Steven Williams,

I just wanted to say thank you for the wonderful service I received when ordering a HTV105C1. Well packed and fast delivery.
The supplied guidance notes were truly wonderful. You can clearly see someone has taken the time to construct the notes into a well organised assisted checklist and they actually make common sense.
I shall retain these so if ever anything goes wrong I can refer to them at a later date.
Thanks once again Steve.

Jason

Hello,

Searching for a driver for my kitchen pendant light, I found your website and was able to order a replacement.
I’m pleased to say that it works fine and I think what the company is doing to save lights deserves praise.
It seemed to me that the unit sent was a refurbished one and wondered if it would be useful for me to send the faulty one for refurbishment rather than take it to the tip (small electricals).

Regards
Kelvin Thorndyke

RESPONSE

Hello,

Thank you for your kind comments. I wish everyone was like you. We aim to please and save as many light fittings as possible.
We do not sell refurbished, second hand, used or reject stock. Once a product has failed regretfully we cannot repair it.
Many of the PCB components are from China.
I will add your comment to our testimonials page which has just over 400 reviews in all the time we have traded.

Good Evening Steve,

I want to commend the assistance of your service staff member Jane.
An older man I may be, who is hard of hearing and find ordering on the internet very difficult.
Jane patiently took me step by step through the order process and was there until completion of the order.
On the day the goods arrived I was contacted by Jane on the telephone to check the order had arrived.
I cannot remember the last time in 20 years that any company was so helpful going beyond normal customer service.
To find a company with decent morals is like a jewel in a rare crown.
I thank you again.

K.Hansen FCA

Steve you are the f**king man!
How you knew what to look for in this light fitting is genius.
There was indeed a melted wire in the domed housing where all the wires sit, but to actually know which wire would be melted without even seeing the light is just pure skill.
Can you send me a load of business cards as my electrician buddies are always encountering broken lights and your website is godsend.
Now I know where to get these weird transformers from I can now repair lights I find in the course of my work.
The Legend that is Steve.

Tony

RESPONSE

Thank you Tony for your kind words.
It’s nice to know I am held in high asteem.
I have sent you 200 business cards to get you going.

Steve

Would just like to thank you for your excellent service and help and for supplying of the transformer, all up and running now .
Wishing you all the best.
Peter Clarke.

Hi Steve,

Just a quick note to say thank you for the prompt delivery of the HUIBOLONG HTV160C1 Electronic Transformer.

I fitted the transformer to replace a faulty HUIBOLONG HTV160C1 transformer (with the old black case) in a 10-year old WOFI ceiling light. I am delighted that it is working perfectly.

The light manufacturer, WOFI Leuchten GMBH of Germany, no longer manufacture or support these ceiling lights as they are out of warranty. Your business is aptly named. It would have been a shame to throw away / recycle a perfectly viable light just because the electronics in the transformer had developed a fault. Thank you for helping me save my light.

I particularly appreciate the very detailed product information and advance notice on your website warning me about the change to the dimensions of the new replacement transformer as this allowed me to check there would still be enough clearance around the transformer inside the light housing after fitting. It just fitted in the space available. If the light housing had been any smaller, the larger transformer would have been a show stopper. It was good to know all that before ordering.

Just one thing I wanted to mention, just in case it is an issue, I did not receive any email order confirmation, despatch or delivery messages. There was nothing in my junk email folder. This is not a problem for me as the item arrived quickly, in fully working condition and I have the printed invoice and instructions. I only mention it in case you have an email system that may not be working as expected. You have my correct email address on your system as shown on the printed invoice.

Thanks again to you and your team for an excellent service.

Regards,
Matt

RESPONSE

Hello Matt,

That email reduced me to tears and put a smile on my face and no doubt my customer service ladies will also be the same.
It is so lovely to receive this type of email as it means our procedures for processing, shipment and despatch are working as they should.
I wrote the Guidance Notes (many years ago) to try and cover everything however 95% of customers throw them away without reading them and when something happens they have no paperwork to refer to.
We always try to update products if something changes to alert customers before purchase.
In relation to our email system and you not receiving orders, 3 emails were sent (see below) but I will have IT check the system.
Thank you again for your purchase and keep well.

Steven Williams

From: Simon Inglis

Message:
A testimonial:

SaveMyLight you have saved my day! 

On two occasions, with your help, advice and products I have been
able to save two favourite lights from oblivion, thereby helping 
in a very small way to avoid unnecessary waste, and to save me from 
tedious research to find adequate replacements.

I am so grateful!

Guten Tag Steve,

I want to say thank you for your service. It is hard to find in Germany here this model I need.
The shipping was reasonable time and reasonable price.
My ikea light is fixed for now.

Vielen Dank Steve

RESPONSE

Herr Mueller,

Thank you for your kind words. It is lovely to receive this type of message instead of receiving nasty emails from a minority of abusive customers.
We will always assist where we can whether our advice is accepted or ignored.
We are delighted to hear we saved your light fitting.

Steve

Hello Steve,

Apologies for becoming irate. I just wanted my light fitting to work having spent nearly 40 pounds on a new transformer.
I did not read the guidance sheet that came with the product. It answered the issue i had and infact it has been well written to answer all issues. I will keep the notes as they are very informative.
Now i understand the uphill battle you have with customers in my situation.
Thanks again.

Martin.

Thanks very much for taking the time and trouble to respond.
We know where to come in the future for sourcing enquiries 🙏

Hello Steve,

I have just received a telephone call on a SUNDAY from David in your tech support.
He spent nearly 30 minutes on the telephone assisting me with a transformer that is not working correctly. The bulbs were flashing.
He asked me to check the bulbs which I did whilst he was on the line.
It turns out that I have 2 rogue bulbs that I think my wife put into the light fitting so David said I was over the maximum rating of the product and he was absolutely spot on.
I put the correct bulbs in and the light fitting worked instantly.
THANK YOU you to everyone at savemylight for assisting me. Fabulous service.

Alan

Many thanks for the speedy service. Much appreciated as it saved us quite a few hundred of pounds by having not to replace the light fittings.

Sent via BT Email App

Hi David,

Yes you were 100% correct – one of the bottom connectors was melted, although no obvious signs outside the shrink wrap and one top wire loose within the connector (or I may have done removing the shrink wrap). I’ve done a temp connection on the melted wire and the lamp works!

Steve,

At last a supplier of decent halogen bulbs. I am delighted to have found your company on Google.
I have stocked up on loads of G4 and GU10 bulbs and have recommened you to a some people I know still using halogen bulbs.

Regards and happy new year.
Michael Walsh

Lightning delivery during the festive period!! I ordered on 31/12/25 and the goods arrived 03/01/26.

Superb service and will use you again.

Matthew Lowe.

Thank you and I have opened an account and ordered another one (and will probably need a third at some point because probably all the transformers are starting to need replacing).

Your website was very helpful in suggesting these as a replacement for the one we had. I hadn’t realised our brilliant government had banned halogen lights, but it’s the kind of stupid thing we are all getting used to: Theresa May, Gove and now Milliband. Presumably something to do with net zero. They have an agenda, and it’s nothing to do with ordinary people!

More power to you, and thank you.

Mark Daley

Hi,

My 2nd order with you and you aced it again.

Mr Sims

Hello Sales,

Your company is like finding the jewel in King Charles crown.
I had been searching for an unusual led driver for many months and after much searching found your company.
What your company offers is those hard to find items to save light fittings which is virtually impossible to find elsewhere.
What a joy it was to find the part on your website.

Thank you Paul Smith

Hello David

The reviews left on google and other review sites make absolutely no sense because i did not receive any service remotely like that. Infact the complete opposite.
Your service was superb and helped me fix my light.

Warm regards
Malcolm

REPLY

Good afternoon Mr Brown,

Thank you for your kind comments.
Unfortunately the review sites you mention only show one side of the story and if we had time to reply you would see that the other side of the story no where near mirrors the poster’s negative review.
What matters to us is the near 400 reviews sent to us over the years to our website which includes hand written letters and customer’s images of their light fitings as well as their positive reviews.
In this day and age a minority of customers use these sites to vent their anger and frustration at not receiving what they want, not to mention failing to truthfully explain what actually happened.
It was a delight to assist you.

David

Good Evening.

The telephone service and advice given to me by David in your tech support was fantastic.
I called 5 other electricians and all they wanted to do was charge me obscene call out charges one even wanted £60.
For an oap like me it is a lot. My light is fixed.

Thank you

Hello Jane,

Just wanted to say thank you for checking my address on the order. It would seem I screwed up and half the address was missing.
Could have been costly especially as it was going to Germany.
Superb customer services. Thanks again.

David.

Hello Steve,

Thank you for your help with my light fitting. To find the service that you offer in the electrcal world is rare.
My light is now working.

Matthew

Dear Management,

I want to say a BIG thank you to David who spent considerable time trying to help me fix a light by email.
He was able to diagnose the fault and this allowed me to buy the parts from you guys to fix it.
The light came from Egypt so it has a lot of value to us.
A fantastic service from start to finish and I will certainly recommend to my friends.

Mark

Dear SaveMyLight,

Thank you for your prompt and fair action, most appreciated.
Top response to my claim, great company!

Kind regards

Terry Oakley

Just a short note Steve for your brilliant service which is a credit to you and your team.
Changed the IR sensor and relay you provided me with and works a dream.

Many thanks

Dave Hughes

Hi there,

So glad I found your website! I had been asked to look at a faulty Mother and Child lamp for a group of nuns in Walsingham.
They had tried numerous new bulbs but no luck. They had decided to bin the lamp, but after my inspection I decided one of the dimmer switches had failed. We didn’t think a replacement would be possible but amazingly I found one from your shop.
The lamp now works again and the nuns are very happy!

Many thanks,
Ben Partridge.

Sent from my iPhone

What a fantastic service you guys offer.
My light packed up, you had the part, arrived next day, installed, light now works.
Thank you.

Sarah

Hello again.

Thank you for your speedy reply. What great customer service!

I have placed an order. Thanks again for your help.

Audrey

A wonderful service from start to finish.
Thank you Steven for all of your help in assisting me to repair my Egyptian light fitting.
I now know where to come should the transformer fail again.

BOOKMARKED

G Bourne

What a fantastic company to deal with.
Steve was able to help me fix my light fitting by asking specific questions. He knew what to look for.
Will use you again thats for sure.

Frank

Dear Steve,

Further to our phone conversation, I confirm I have received the dimmer switch and that it is installed and working as expected.
Many thanks

Philip.

Thank you Steve for all of your assistance with my customer’s troublesome light fitting.
Your fault finding advice was invaluable and it allowed me to rectify the fault using your parts.
Ive book marked Save my light for future use.

Thanks Again
Chris

A service like no other!
To find a company such as yourselves in this day and age that truly wants to assist customers in saving their light fitting is rare.
I called 2 electricians and all they wanted to do was condemn the light fitting and telling me to buy a new one. I refused to be swayed.
You had everything needed to fix my light. Thank you for your help.

Greg

Dear Management,

I am emailing to say thank you for your assistance in helping me to fix my broken light fitting.
David was able to pinpoint the fault and where it would be and he was right.
Superb service, thank you so much for saving my broken light.

D.Shaw

Thanks
I’ll go back onto the website and order the HTV160C1, love the story about Chile, well done.
Brilliant, medal for the service 🥇

Thanks, received this morning and just finished fitting it and it seems to be working just fine,

Thank you for a wonderful service.
Steve assisted me to get the correct part for my light fitting.
It now works!!!
I will be back for bulbs soon.

J.Gallagher

I received my order today- ordered yesterday.
I have not yet fitted it but this email is to say thank you for your very efficient service.
Customer service in my opinion, is so very important which you have demonstrated. Thank you.

John Parker

Just a quick email to express my thanks for supplying a SELF SLT6-350IL 6w CONSTANT CURRENT LED DRIVER for a Dimplex fire.
I had found it difficult to source this driver, so I am grateful that you provide this invaluable service.

Best wishes

Brian Coutanche

I am emailing to say thank you for the great advice given to me by David in your tech team.
He went out of his way and took the time to assist me to repair a dining room light fitting.
I brought the wrong bulbs on Amazon which blew the transformer and did damage to the wiring.
David was able to point me in the right direction on the website to the correct parts and even sent me crimps and
cable ties to fix the wiring.
A superb service from start to finish.

D magill

Hello Steve,

Fantastic service as usual.
My customer was delighted that her 15 year old light fitting had been restored for xmas.

D.LONG

RESPONSE

Hello David,

Thank you for your kind email. I am pleased we could help you. It’s what we are here for. I will pass your comments to our staff.
If you need anything else please do let me know.

Steve

It doesn’t get any better than save my light!!
I purchased a new transformer for my broken dining room light.
Worried I would not receive it in time I spoke with Steve who recommended Special delivery.
The transformer arrived on 24th December and was fitted the same day. With the worry over 8 of us ate our christmas meal.
Thank you Steve for all of your help.

Barry Hall

Hello Team,

I would just like to say thank you for the great service I received last week in finding me a replacement transformer.
Your advice was brilliant and you solved the issue I had.

R Brown.

I am emailing to say thank you for assisting me with an incorrect led plug that I ordered.
It was my mistake as I simply compared images on your website which in hindsight was not the wisest thing to do.
Thank you to Steve who refunded me promptly upon receiving my return and then selling me the correct plug.

D.Ellis

Thank you Steve for a superb service and technical advice from David.
I now have a working light fitting which is sentimental to me which is why I wished to keep it.
Thank you again.

D.Brown

Fitted it today and worked a treat
Great service
Thanks
Karl

Dear Steve

Just to say many thanks for your evening phone call, together with your advice on overcoming my problem. Both items arrived speedily and safely and we now have a perfect LED table light again.

Thank you so much. I appreciate it so much. Thank you for your support, we really need all the support possible ❤️

Dear Sir / Madam,

Thank you for providing an efficient service and for the update.

Kindest Regards

Orlando Heron

G’day from Oz!!
I ordered from you and it took 3 days to arrive here by UPS. I am very happy with your service and to find you.
It is very difficult to find the type of transformers you offer here in Oz.
I have photocopied your business card and will pass on to other electricians here.
Thank you.

Luke
Down under in Oz

FANTASTIC! WONDERFUL!
What a service you offer. I am very pleased to have found you and your part fixed my favourite light fitting.
I will tell others.

P.Papini

Hello Steve,

Just wanted to say what a wonderful service I received from Jane.
She was able to answer all of my questions and gave me some good advice.
The new transformer is fitted with the correct halogen bulbs and is working ok.
Thanks again.

Clive

Thank you for your swift work getting me the light transformer to me,
saved me a lot of money as to replace the existing light fitting would have been very expensive.
Thank you also sending the additional information on halogen bulb ban.
Thanks again and I will certainly use your company again.

Peter Hildreth

Thank you, it worked as a replacement. Hopefully it will last another 8years.

Regards Nim

Good Morning,

I would like to thank Steve for the advice given to fix my broken light fitting.
He took the time to explain what the issue maybe and after checking there was indeed a problem with my light exactly as he said.
After purchasing the new transformer and fixing the issue inside my light fitting my light now works.
I am pleased to have found someone as knowledgeable as Steve and will bookmark your company for the future.

Mr M Killick

Thanks you for all your help. You worked out the problem and I thank you very much.
I placed my order. You are very kind and I will write a great review.

Respectfully Kevin McQuiston

Thank you for your promt service.

The dimmer arrived the next day and its another light saved.

— This e-mail was sent from a contact form on SaveMyLight

Thank you for the excellent advice and service I received from David in relation to my light fitting issue.
I could not ask for any better. A fast despatch and my light is now working.

John A.

To sales:

Thank you for sending the product I ordered. I received it rapidly and it was well packaged.
You offer a wonderful service. Thank you for saving my light.

Nathan

Hi folks.

Thanks for the help here. I was really looking forward to getting my light back working. I may have now have to replace all together.

Thanks for excellent customer service, I guess these are factors outside of your control.

Best regards,
Paul

Hello Steve,

I just wanted to thank you for the service received to fix my light. From start to finish the advice given was wonderful even for someone like me with no electrical knowledge.
I was about to leave a review on Trustpilot but wanted to let you know about some of the horrific posts that have been left and was not sure if you were aware of them. The service I received is certainly nothing like what these people mention. Are you aware?
Thank you again for a wonderful service.

G.Woolley

RESPONSE

Mr Woolley,

Yes, we are aware of these reviews. Some of the reviewers we have dealt with and others we do not know who they are. Unfortunately some of the reviewers ways of dealing with matters is to threaten the retailer with a demand. For example, free goods, compensation if their demands are not met.
All reviews shown on our website are from customers such as yourself who have emailed in to thank us. This means we can verify who is saying what.
This company will not be swayed by demands to send free goods whenever someone demands so and our return procedures must be followed exactly as per any other retailer.
We had a member of staff leave last week after 4 years of service as she could no longer handle abusive customers shouting down the telephone or sending threatening emails.
We are now taking a hard line approach to this behaviour as it is simply unacceptable but is now becoming normalised in the retail world.
I am pleased you are happy with our service and it is nice to receive emails such as yours knowing that our service is working.

Steve

Hello

I want to thank your team for the sterling advice given to my husband to fix our light fitting. I appreciate that it is hard to diagnose a repair by telephone but your staff member david did just that.
We ordered the part from you, replaced the damaged piece of wiring which was hidden under the old transformer, installed the new transformer and the light is now working so thank you for all your help.

Manjit

Good day,

The ordered goods have been delivered, everything is fine, thank
you very much for yours Article.

Many greeings, al
Georg Motzer

Dear Steve,

Thank you for your recent supply of the above dimmer.
This is an exact match for the one fitted to our Johnson Lewis Zeta up lighter floor lamp, albeit clear plastic cased.
We have 2 and one failed within 9 months. Our local John Lewis closed so I never followed up the guarantee.
On the brink of binning the flickering lamp I swapped the dimmers and it worked.
Imagine my surprise to find the exact Hytec component listed by you.
I’m pleased to let you know that I received my order very promptly, fitted it to the faulty lamp and it works fine.
Obviously I don’t know why the original failed so quickly, giving just a flickering 12v output.
I have retained the original and don’t know if it is of interest, to test for example. Whatever.
I have appreciated your expertise in supplying this item along with detailed notes.

Kind regards,
Richard H

Thank you for brilliant service.
Mr E Green

Hello Steve,

thank you all arrived safe and sound. . . . and my lamp is working again.

Thanks so much.

Mit freundlichen Grüßen / Best regards
Markus Schneider

Hello Steve,

Just wanted to say a huge thanks for your advice in getting my light fitting up and running again. Your advice at 8.30pm was just invaluable. I cannot believe you work so late.
It’s nice to find someone at a company that actually knows what they are talking about when it comes to lighting components. The people at the local electrical wholesaler didnt have a clue.

Have a great Xmas.

R&S

Dear Steven

I want to apologise for my conduct in trying to return a product to you and for filing a chargeback on Paypal as i thought it was the only way to get my money back.
I am not in a good place and struggling mentaly at the moment and no doubt you read my email as threatening which it was not meant to come across as. You should still have paid me for returning the product of which is my right.
I was not happy with your response and I feel that the reviews should stay to alert people as to your company.

L Jordan

RESPONSE

Dear Mr Jordan,

Having read the various websites you have placed reviews on (5 to date) we are rather saddened as to how you have explained your version of events in the public domain.
Many of the people responding to your reviews have replied agreeing that your email could be viewed as threatening and we agree with them as well as comments regarding our telephone number.
I am at a loss as to why you initially refused to return the product. By doing so you did not give us the chance to inspect the product as Consumer Law would permit yet you were more than happy to publicly announce that we refused to refund your return shipping.
Of course I am not sure how you expect the company to verify your claim that an item is defective if you refuse to return it.
A company must state in their T&C’s who is liable for return postage as per Consumer Law and if this is not stated then the retailer is liable.
On 11/12/23 you did return the product to us however the state it was returned in was atrocious.
You wrapped the product inside a thin polystyrene supermarket fruit bag and without any paperwork placed the item in a jiffy envelope.
You then proceeded to inform social media that you won your Chargeback however the below image from the Paypal claim disproves this.
We are very disappointed at how this sale ended but unless a customer co-operates in returning goods then there is not much we can do.

D.Williams

Order #100035844

Great job folks.

Unit arrived very quickly and 1/2 hour later our bathroom LED lit and heated mirror was back working again.

Many thanks for such prompt service.

Colin

Message:

I just wanted to express my thanks for the service you have provided.
The transformer I ordered was significantly cheaper on your website, even than several companies on EBay.
Delivery was prompt and the package contained comprehensive instructions and guidance.
Is there somewhere I could leave feedback.

Thank you very much indeed!! I had no idea these things had a fuse!
You guys are brilliant with customer support, thanks again. Dr Kalsi.

Hello,

My order 100035621 is correct!
The previous order for the (1 off) identical product was very satisfactory, so I just need two (2) more!
(SLT12-3501F 38 volt)

p.s. I read your guidance notes and was appalled at the abuse suffered by your customer
support staff. Please be assured that your service and products have always been most satisfactory.

Hi,

Thanks for your help and advice. You are a rare example these days.

I’ll look for wireable 2din as you suggest and also order your plugs shortly.

Cheers,

Robert.

Hi Steve,
I/no SML1000353**

Just a quick note to thank you for your prompt response, the order came just now and both lights are now working perfectly, thank you so much
Regards
Martyn 

Sent from my iPhone

Just a quick message to let you know my recent order arrived safely and the transformer is now fitted and in use.
Thank you for helping ‘save my light’!

We had a water leak upstairs which (naturally) found its way through the dining room light fitting!
Nett result: a totally fried transformer!

Hopefully, the fitting will have many more years of life!

Thanks again.

Best regards,

Steve Bailey.

Message:

Thankyou for the huibolong transformer.
My impressive John Lewis light fitting, that is several years old and stunning is now restored.
I am so glad I did the research and found you.
You are an absolute light saver!

From Dave Martin
Thankyou for your prompt reply and advice. You are obviously a reputable company and will be used in the future. Well done

Thanks for sending the part for my electric fire so promptly. I have fitted it and the lights are now working again. Great. Thanks once again for your help.
A.J. Andrews

Sent from my iPad

Thankyou for your prompt reply and advice.
You are obviously a reputable company and will be used in the future.
Well done.
From Dave Martin

Hi,

Just to let you know the dimmer finally arrived today, installed and working fine.

Many thanks

W.G. Sunderland

Sent from Mail for Windows

Steve,

You have saved another of my light fittings again. Your company are saviors of light fittings!!!
Thank you.

Eric Baker

Hi

Just a quick message to thank you so much for the prompt, informative and helpful advice in regard to saving my light.
I purchased a transformer and three packs of bulb, all work perfectly can’t rate you high enough

Cheers John and Ann Williams

Thank you for addressing this issue so promptly and I have now placed my order.

You have a huge amount of sympathy from me with all the issues that the Royal Mail has created for your business. It must be so frustrating. From my point of view this is the third time that I have dealt with your Company and, subject to receiving my latest order, I have always received excellent customer service and I will make a point of reflecting my view on Trustpilot etc:. It’s a shame of the 7 bollard lights I bought, not from you, 4 of them, so far, have failed due to LED driver issues, but good for your business!

Thanks

Roger

Hello Steve

Emailing to say thank you for the advice you gave us to help fix our light fitting. Our local electrician didn’t have a clue nor seem to know how to test the transformer we had correctly. He just said it must be faulty. Goes to show that paying for an electricians help doesnt mean you will get the help you actually need. You know your stuff so thank you.

Alan

RESPONSE

Hello Alan,

As we see time and time again an electrician will always blame the product as it is the easiest thing to do not to mention taking your money just to inform you the product is faulty.
We find many electricians simply do not understand how to test a low voltage transformer correctly.
The presumption is always to place a test meter on the output expecting to see 12v. This is a common electrician’s mistake. An incorrect reading will always be shown which then leads an electrician to believe a product is faulty.
Trying to explain this normally leads to comments such as ‘i’ve been an electrician for 40 years etc I know what I am doing’. Some electricians heed our advice yet some do not.

Steve

Hi guys,

Just wanted to say thank you to David for the wonderful tech support he gave me for my light that had an intermittant fault.
David seemed to be able to pinpoint what the issue was and after checking low and behold he was correct.
Having now bought the right transformer the light is working again.
You offer a superb service which you just cant get anywhere else without being charged a lot and I will certainly recommend you to my colleagues.

G Hall

Dear Mr. Williams,

First of all happy new year and good health for 2023.

A great thank you for your fast delivery of the LED Driver. It arrived
yesterday in perfect condition and I just picked it up this morning from
Customs.

Both of us were not very confident about the delivery by the striking
post in England. However it was an immediate delivery at the end, thanks
to your immediate action, save packaging and fair trade. Once again
thank you very much. I wish you all the very best for the future, good
customers, excellent business and always sufficent benefits.

Sincerely Yours,

Manuel Knufinke

RESPONSE

Hello Manuel,

Thank you for your lovely email. This has really delighted me to read.
We have had huge troubles with courier companies since August 2022. Firstly with Fedex who had three price rises making shipping with them impossible as customers would not pay their outrageous prices and now Royal Mail who have been striking over pay and conditions since October 2022 have now been hit by a cyber attack.
This has crippled their service which means at the moment we cannot ship internationally. This attack is hitting our business very hard not to mention many angry emails from customers who are chasing their orders.
When we were shipping internationally many customers were not collecting their goods and simply abandoning them at Customs meaning they are returned.
We are continuously trying to find a cheaper, better shipping option for customers but all couriers are raising their pricing which is making it very difficult.
I will pass this email to all staff who no doubt will be thrilled to read and we would all like to wish you a Happy New Year.

Kind Regards,
Steven Williams

Hi Steve

Happy New Year!

Cheers

Pete Privett

Hi,

Hi

Just a note of thanks

‘Big light’ now fixed and back in operation

10 brownie points acquired

Cheers

Jerry

Thank you for alerting me to accidental duplicate order.
I thought my link to your site had timed out before the order was confirmed. So yes, please send me only ONE transformer.
Much appreciate your good service!

Regards, Redd.

The part I ordered arrived today. Job done, The lights on our coal effect electric fire are working again.
Thank you very much for the speedy delivery and customer service.
Regards
Ken

Hello Jane,

I would like to pass on my thanks to you for helping me fix my mum’s light fitting which now works perfectly.

David Gaines

I just want to thank the team at save my light who saved my light fitting from extinction.
The advise given was fanatastic and its like you knew what the fault was without even seeing the light fitting.
Thank you again and I will certainly recommend you.

P Moore

Hi Steve,

Really pleased our light has been saved!! Thanks 🙏🏻 

Best wishes,
Ben.

Hello

I just want to say thank you for advising me on the correct bulbs to purchase.
I emailed and with 20 seconds I had a response to my enquiry and a link to purchase the correct bulbs.
What a fantastic service you offer.

D Bailey

Hello Stevie Boy,

That part you sold us worked a treat. Have passed your details onto 2 other contractors I know in electrical.
You saved the day again my boy!

Scott Johnson
SJ Developments

Hello Steve,

I just wanted to say thank you for the advice you gave over the telephone. This has resulted in us finding the wiring fault inside the light fitting and fixing it. One of the wires going into a plastic connector had melted. My husband replaced this piece and when we connected the new transformer the light worked again.
Thank you for all of your help.

H.Isherwood

Hi

Just wanted thank you for your prompt service, part fitted and happy customer.

Thanks
Paul

Paul Burnett Electrical Contractor

The part was excellent
My light is saved
Thank you so much

Would just like to thank you for your excellent service, and fast delivery.

Also great advice – (instructions) included in the package.

And all working as it should be.

Just wanted to let you know that the transformer has arrived safely.
Thank you so much for the freebies – very kind. Your company has been an absolute pleasure to deal with

Kind regards
Susan

To Management,

Just wonderful, wonderful, wonderful as Jeremy Clarkson would say driving the Aston Martin Vantage V12. I can still hear that music now as I type this email.
What a service I received. I had a broken light fitting I purchased in Switzerland which was very expensive and I did not want to throw away.
I was amazed to find a company such as yourselves selling replacement transformers including the type I had.
Steve was incredible and he was even able to pinpoint where the fault in the light fitting was. That is some knowledge without even seeing the light fitting. I was also using the wrong bulbs (led) and Steve pointed me in the right direction on your website to purchase the correct halogen bulbs.
I have to say it is so rare to find a company where the staff actually know what they are doing.
Fantastic service and thank you for saving my light fitting.

Goodnight! (As Clarkson said)

Thanks Steve for all of your help with this broken light fitting.
Who would have known a damaged wire would cause so much grief.
Thank you.

Gerald

Dear Steve,

Just wanted to say, I have received the adaptor and it works! Thank you for being so patient, professional and helpful.
Really appreciate it.

Kind regards

Christina Christodoulou

To Steve

Thanks for all of your advice today in fixing my light fitting. I had overloaded the low voltage side and so the safety thing you discussed had activated. When I changed the rogue bulb the product clicked and the light worked.
You know your stuff!

S.Walker

Hello Steve,

I am emailing to say thank you for all the advice you gave me in relation to my light fitting which was repeatedly on the blink.
I now understand why i cannot use led bulbs with a halogen transformer. It is so easily done.
My light shines brightly again and i would be pleased to recommend your advice and service to my friends.
Save my light is bookmarked.

Marc

Hi Steve

Just wanted to say a big thank you for the terrific service recently.
I needed a foot sliding dimmer for a Homebase bought standard lamp and tried all the usual places with no joy. Then I found Save My Light.
Even then it took a bit of searching but eventually found the correct make and model.
It was ordered and arrived a couple of days later. I thought it would take much longer. It’s now fitted and working fine.
So, to you and all the team a huge thank you for a great service and you are now the first place I’ll try when, and if, similar products are needed plus I’ll tell all my friends to give you a try too.

Best regards

Geoff Cook

Steve,

Your business card was attached to the delivery note with my recent order number 100031366 so I am using your email address to thank you for having the product available, getting it delivered so quickly and not pestering for feedback – just doing the job right.

My wife’s Laura Ashley sensor operated mirror, which was destined for the bin, is now fully functioning once again and I have the Brownie Points to prove it!

I also like your attitude towards the halogen ban.

regards
Frank Proe

Thanks very much to Steve for returning my call when I had a query.
I ordered my product and it arrived swiftly. Great service end to end.
The personal goes a long way and I will definitely use SaveMyLight again!

Kind regards Chris Ferguson.

To the manager.

I just wanted to let you know about the fantastic service I received from Steve who managed to fix my light fitting by email on the second response.
Thinking that this would be a complete new light replacement unbeknown to me Steve knew that the transformer connected to my light fitting had a built in safety fuse!!
A new fuse and a new R7 bulb my light works again.

Thank you Steve and Save My Light, what a wonderful service you offer.

Mr Watson

Hi,

just wanted to thank you for your super quick service, my transformer arrived today!
Now to get hold of an electrician to fit it, not so quick!

Many thanks. Lesley

Hi Steve,

The transformer I ordered just yesterday morning arrived early this afternoon. I have fitted it and our lamp is working again.

Thanks for the great service

Kind regards,

John Procter

Never thought i’d get my light fixed but thanks to Steve i did.
Superb customer service even down to explaining the technical aspects of the product and its safety features.
My light works again thank you.

Thank you very much great customer service appreciated.

Hi,

Good afternoon, the firm I work for had these chandeliers that hadn’t worked for 10 years or more, I ordered the transformers from your online shop and now they are happy, cheers

Hello,

Thank you very much for your help and advice. I have replaced all 8 bulbs with 12v 10 watt G4s. I switched on the lights at about mid- day and they have now been on for over 5 hours with no problems. I think the problem is solved. I am very grateful for your prompt and very helpful suggestions.
Kind regards,

David Bornstein

RESPONSE

It is our pleasure.

Kind Regards,

Customer Sales

To Rachel,

As an electrician who has dealt with your company for the last 6 years I would like to say the service you offer in hard to find parts always brings a smile to my face when I fix one of my customers light fittings.
Steve and David are always there to give invaluable advice even when it becomes technical in nature. Their experience shows that when I describe an issue they normally know exactly what the causes may be.
Before calling me out some of my customers test the product incorrectly and this shows they have no understanding of the product. It’s normally the same 2 words I hear ‘it’s faulty’ and I love demonstrating how wrong they are.
I was going to place a review on an outside website but was stunned to read some reviews which are just atrocious in content. I have received nothing like the service these people claim to have received.
Are you aware of these reviews?

Tony

RESPONSE

Dear Mr Kirby,

Thank you for your kind words. I am pleased we are able to continue to assist you.
We are aware of a particular review site and some of the so called ‘reviews’ left including the four reviews left by the same person. We have searched for these customers however cannot locate their sale on our system which leads us to believe they could be malicious or have another motive for reviewing ie. competitor.
Unfortunately we have no control over fake reviews.
I will gladly add your review to our website as I feel it needs to be known that review sites can be abused and should not be trusted.
As you have noticed we place customer reviews showing our ability to help customers who are angry or upset that their light fitting does not work and demonstrate how we respond to a positive outcome. Review sites do not show this.
Thank you for writing to me and I hope we can help you for many more years to come.

Rachel

Thank you. I’ll use you again.

Hi 👋

Just a note to say thank you so much for the swift and efficient service.
I can now see in my kitchen 😂.

Regards Debbie

Hi just like to thank you for the great service you have. And to say the part works great in my light.

Hi Steve,

I ordered a Huibolong HT 15024V1 sliding dimmer transformer yesterday to replace my Kaoyi KFT-15022 light dimmer transformer.
I am very impressed with the service you have given,the speed of delivery could not be better.
I ordered at about 12.15 Wednesday and the item was delivered by 8.45 Thursday morning, about 20hrs turn around,very impressive.
My old unit was giving an intermittent surge of max light (lightning effect)which was quite annoying.
Having researched for some time to find that the old unit was obsolete I began to look for an alternative when I came across your web site (glad I did).
It was the information you supply on your site that guided me to the direct replacement
The unit was fitted and tested by 9.15 the same morning. My wife is very pleased and we look forwards to relaxing in dimmed light,watching TV, without the light going into lightning mode.
Thank you again for a professional service.

Best regards
Bernard Walker

Just delightful! Truly wonderful Customer service.
Steve & David know their transformers. The advice they gave was exceptional and i now have a working light fitting. Have stocked up on halogen bulbs as well and will use again in the future.

Paul

Fantastic service

Sent from the all-new AOL app for iOS

Sir or Madam,

I just want to thank Steve for his fantastic fault diagnostic work by email.
He saved my light fitting from the dump.

Robert Matthews

Hola Steve

Just to thank you to say for your help in fix my light.
In Spain is very difficult to find illuminaction shop to fix my light.
Here not so good customer service but you have very good service.

Gracias!

As Jeremy Clarkson said when reviewing the Aston Martin Vantage V12 “It is fantastic. It’s wonderful, wonderful, wonderful”.
What I am seeing here is the emergence of a truly wonderful company saving peoples light fittings from the scrap heap.
My 4th sale from you. Keep the good work up.

Goodnight!!

Michael

To Management

I am emailing to say thank you for saving my light. Its wonderful to find a company solely dedicated to saving people’s lights.
David & Steve helped me with my light that had a continuous fault. In my frustration i kept buying transformers only to blew them up without realising i was damaging them.
David advised what the problem may be and low and behold my electrician found a damaged wire earthing to the metal of the light fitting. Overtime the wire must’ve got hot and melted the wire to the light fitting.
My electrician removed the damaged wire and now the light works.
I will be back when i need more halogen bulbs. Yours are so cheap.

Karen

LIFESAVERS!!

Just want to say thank you to David whose knowledge and guidance saved my light fitting. Superb service.
Happy to recommend you and your products.

G.Carter

Thank you for supplying me with an SLT12-350IF transformer. I only found out about you by googling the part number and finding a review from another happy customer on your web site. Anyway – Thanks to you, I now have a working flame light on my Belling Fire and have saved £80 on what it might have otherwise cost me.
Many thanks for your help. Phil

Ordered my transformer Monday and received in less than 24 hours, excellent service.
Have connected up and has been working now for 3 nights, so have to assume the standard lamp is ok.

Thank you very much for the very prompt service & delivery of my Under cabinet light Transformer.
Ordered just after mid day on Saturday 18th September & delivered before lunch Tuesday. Fitted & everything now working.
Excellent price & overall customer service .
Regards to the team.

Hi David,

Just to advise that the delivery arrived yesterday evening, all intact and un-damaged I am pleased to report.

Further, I was not contacted by FedEx in advance of delivery to pay any import duty charges, which was extremely helpful as it means I do not have to go through any refund process. I would say a lot was to do with the note you put on the packaging, so again appreciated.

Thank you for all your help in so swiftly dealing with this on first recognition the initial delivery arrived in a damaged condition.

I wish you and your company all the best, and hopefully when the needs arise, I will use your company again and I will have no hesitation in recommending you to my electrician, family and friends..

Best regards,

Simon O’Halloran

Hi Steve

Just to confirm what you probably already know, the switch which you supplied fitted my light perfectly after the addition of a couple of packing pieces, I got an electrician to wire it for me as I realised that if I’d wired it incorrectly not only would it not work the switch would probably have been damaged as well. Anyway the light now works perfectly again, my wife is pleased, a really good outcome for a modest outlay and no need to scrap a perfectly good light.

Thanks and Regards

Peter Greenwood

Just wanted to say thanks for the quick delivery of Dimmer Unit.
Fitted and it works great.

Steve.

Hi

Dear Sir,

Just a note to say thanks very much for your prompt service in sending the 901 dimmer unit so quickly. We ordered nearly at midday Friday and had received the unit and fitted by 09.30 Saturday. The light is well used by my father and it is reassuring to know all is well there now.

Many thanks once again,

Best Regards,

Dougie Gibson

Hi Steve

Thank you for the prompt delivery of my replacement Baon Shin Ya dimmer switch.
It is perfect and has definitely saved our beautiful light.
Regards

Nev Keighley

Sent from my iPhone

I left a message on Friday the 29 Jan 21 and a member of staff returned the call on Sat morning which I appreciated giving his time up at the weekend.. This is a note to advise that I changed the lamps as he suggested and the buzzing has know stopped as he advised.
What a pleasure to deal with a firm that is willing to make a suggestions rather than looking for a sale.
I will keep a note of your company and will certainly use should I require electrical fittings in the future.

Thanks again.

Hi Steve

Thanks for the very prompt service in providing the new Kaoyi Rotary dimmer replacement. I needed this to repair an unusual table lamp for a friend. It would have been distressing to bin the lamp, and now it is back in working order again, having been languishing in a cupboard for years. I’m very happy, and my friend is delighted too. I will be back for any more lighting repairs!

Colin

Thank you very much. You truly did save my light…
New dimmer switch fitted to my ice cube lamp.
Fantastic company.
Many thanks

Three lights saved ! Thank You save my light
Andy Bruce

Received with thanks. Light working perfectly thank you so much

Thanks David.

Received today and works a treat!

Thanks

Hi Steven,

Thank you for your reply and, in fact, the item was delivered today.

I would just like to compliment your company on providing an outstanding service in terms of product availability, delivery and customer service.

I will be certainly using your company again in future as the need arises.

Thanks once more.

Kind regards,
Tom Norton

Re Order 100025474

Hi Mr Williams

May I thank you for your prompt and excellent service in forwarding the replacement part for my expensive mother & child floor lamp which is now working perfectly.
I was on the verge of dumping it, but now it’s as good as ever.
If you have a customer satisfaction policy,   I would be only to happy to recommend you.

Again, many thanks.

Malcolm Robinson

Dear Steve, many thanks for prompt delivery of dimmer – a perfect fit and lamps work again.

All the best,
Martin Hill

To savemylight

Thank you for fast delivery to fix my light.
i replace transformer you sent and my light now works.
I will inform other people of your service.

eric Przybyla

Hi,

Quick one to say thanks very much for the quick and helpful feedback.
Cheers

Steve

Hi Steve

Just wanted to say thanks for the very prompt service. I’ve now fitted the replacement Eaglerise ELP3X3CS LED driver into my, previously non-functioning, outside bollard light (bit tricky but got there in the end!) and now have 6 great path lights rather than 5.

Many thanks

Roger

Thank you so much – you really have saved my light.

Transformer part arrived super quick and once fitted my living room light worked.

To the Manager:

I Just want to thank you for the superb technical advice David offered me last week.
He went above and beyond what I would expect from customer services and has saved my light fitting from the scrap heap.
I am forever grateful due to the sentimental value of the light and have absolutely no hesitation in recommending your company to my colleagues.

Thanking you very much.

Hi,

I just wanted to thank you for great service received.
Transformers received and first one fitted which fixed the light a treat. Fully equipped with a new set of 10w G4 bulbs it was back as good as new.
However in the truest sense of 1 step forward and 2 steps back, by daughter was assisting me as I passed her the glass shades for a clean, from my position up on a footstool. She dropped the lot, and one broke, so I have a lovely 5 bulb light, with only 4 shades on it now. Just my luck.
 
Best wishes
Andrew

Hello

Thanks for excellent service with delivery of hytec 3360D.

Made one old lady very happy after I fitted dimmer switch to recover here light, insisted she did not want buy new as she liked it.

I will remember your website for future use.

Regards Michael

Completely understand your position – I’d say the same!

Anyway, Ballast fitted and working – thanks for all your help and good service.

Kind regards

Jeremy

Hello.

I ordered your suggested power supply, because I have moved the dimmer and have a regular switch.

Thank you for the service given by you.

With kind regards, André Wittens.

Good evening,

Further to emails/discussion last week, my order for  HLV5022RB placed on Friday arrived via Royal Mail first class this morning (without requiring a signature), and I am glad to say the it worked fine straight out of the box.
 
It may be helpful for you to know that the John Lewis lamp purchased 3or4 years ago was available in black or white, and there was also a floor-standing version. The integrated cable terminated in a small two-pin plug (with one flat pin) which fitted the socket on HLV5022RB. A photo of the lamp is attached.

Thank you for your excellent & helpful service,

Peter Wilson.

Many thanks for coming back re the information I asked of you also please thank Steven for all the help he gave me plus say sorry as I spelt his name wrongly. But most certainly will use your site again.

Many Thanks
Geoff Olliver

To the guys at Savemylight.

I am emailing to express my thanks for the transformer I received today in Australia two days after ordering.
The service I received from Steve has been exemplary. Steve was able to point me in the direction of the exact model I needed.
However upon opening the package there was also a UK newspaper contained within.
What a lovely gesture and something I would not expect any company to include.
My light now shines brightly and I thank you for keeping my light going for many more years.

G’day to you all.

Adrian

Hello again Steve,

Thank you for all your help and advice so far.

I have followed your advice and got an electrician to drop by with the necessary probes, sensors etc and he found that the sensor switch you illustrated on your email is dead!
So could you please send me the illustrated item which is exactly the same as the one I have.

Please tell me the total cost if sent by post as you did for the previous part and I will pay by debit card as previously.

Many thanks again for your wonderful support and service.

With best wishes,
Roger

Dear Sirs,

I just want to say a huge thank you to Steve and David who helped me in a relation to a troublesome light fitting.
Despite my insistence that the transformer sent was faulty it actually turned out to be melted wiring near the bulb holder that was as you described activating the safety cut out in the product.
I have now replaced the wiring, reinstalled the transformer and the unit clicked and auto reset.
Your supplied Guidance Notes are a fantastic read and answer everything a customer could need if they have a problem. The notes are so informative.
I should have taken mor notice of them instead of casually putting them to one side.
Thank you again for your techincal advice as it was spot on.
Great service from you guys and I will use you again in the future.

Best regards.

Stuart

Super ,very very good
Commandé hier 4pm , reçu aujourd’hui 5pm dans le sud ouest de la France (a coté de La Rochelle)
Bravo pour votre efficacité, je reviendrai vers vous
Cordialement

G Garcia

(TRANSLATION)

Super, very very good
Ordered yesterday at 4pm, received today at 5pm in the south west of France (near La Rochelle)
Bravo for your efficiency, I will come back to you
cordially

G Garcia

Dear Sir,

To-day, Jan. 16 th, I received the requested dimmer HY 3360B in good order.

Many thanks for the fast delivery by Fedex.
 

Brgds L.G.Moerland.

Thank you. Your company truly deserves its name.

After contacting numerous electrical repairers and lighting shops who drew a blank in sourcing the transformer for my floor light I now have a fully working light again.

You may wish however to take issue with the Post Office. This delivery was not signed for but posted through the letter box as normal mail.

Thanks again, I felt my light was irreplaceable as it matched other lighting in the room so I would have had to replace 4 light fittings

Yours Sincerely,

Ruth Turner

Hi,

I ordered a transformer yesterday, it arrived this morning in Dublin!
Excellent service, thank you.

Hi,

Thanks for reply.  
The electrician came back ltonight and found the fault in the light and
repaired it . This has rectified what was causing the transformer not to work and everything is fixed now.  

Thanks again.

Morning!

Yesterday the Parcel arrived.
Really quick and a really good service.
Thank you very much.

Markus Kreckmann

Hi

I just wanted to say thank you for such a good service.

The light I thought would have to be replaced is working again!

Best wishes

Katharine Hartley

Hi Steven,

Worked perfectly. Many thanks.

all the best,

Donald

Thank you for supplying the unit that I required so promptly.
Lights up and running again in no time. A Very good service. Have kept your details on file.
Will use your service again and recommend you to others without hesitation.

Great service guys, product arrived in Glasgow this morning and bathroom led light is back
in action – delighted!

Paul

Many thanks Steven for remembering to contact me – great customer service!  I have ordered one.

Anthony

Hello no problems just to say thank you for your help and advice with updating
my celling lights. They are working great and would and will recommend you.

Kindest regards George and misses.

CONGRATULATIONS FOR THE EFFICIENCY Ordered day 1 from France and delivered home day 2 repared day 3 YOU SAVED MY LIGHT !!!!!

Alain

You have saved my light and my bacon.

Ken.

Hello

Hi Steve,

Just to say thank you for the sensor switch which saved me having to buy a new Roper Rhodes bathroom mirror and light. Exact match and now works perfectly

Kind regards. Tom Vincent.

Response

You are most welcome. Enjoy the festive season. Steve

Dear Steve

As above for great service again also call back.

Unit arrived morning post fitted brilliant.

Again many thanks

Steve C Whiteman

Many thanks for your first class service. Order purchased 17/11/18 arrived 21/11/18.
Part fitted & lamp working perfectly.
Satisfied customer.

Thanks for the ordered light switch. It works well and I thank you for ‘saving my light’

Many thanks for your help with wiring this device, all went well.

Best regards,
John Emery

Fix It Don’t Bin It

Dear Sirs,
Just a big thank you for the efficient service you provide. Delivered when you said so, and saving a light fitting(Mother & daughter lamp) my wife thought we would have to replace. It now works perfectly with the replacement dimmer.
Many thanks(Your web page is now on my ‘favourites’ list)
Regards

John Tuthill

Compliments

Dear Sir,

Firstly I would like to thank you for sending me the goods so quickly after purchase. The goods arrived the next day.
The new part has repaired my light and keeps my wife happy.
Furthermore the free gift that was included with my goods was delightful and completely unexpected and I shall certainly be installing this floodlight on my workshed.
What a wonderful service. I have bookmarked your company and will certainly be advising people where to purchase these components in the future.
Thanking you again.

Mr D Wittam

Wow Steve, an answer at 21:03!
That is service – transformer ordered and I shall ensure you get excellent feedback.

Regards

Mike

Ordered a replacement lighting transformer, delivered in just over 24 hours. Exact replacement, fair price, excellent installation instructions and worked perfectly.
Its great to find such terrific service.
Many thanks.
John

Hello,

Steven I checked the dimmer as you said with a wire to a 50w 12v bulb with no success the light didn’t come on,I also checked the fuse in the plug just to make sure but no light, so I am now looking to replace it.After looking on your site I understand I need a Huibolong HT15024V1 dimmer switch because mine is no longer being produced.If this is right I am now going to order one from you, can you please just confirm this is the right one.Thank you very much for your help nice to do business with such a good company

Graham.

Hello

Hi, I ordered a transformer for my light this yesterday and it arrived
today and is installed and working.
What an excellent service to deliver in such short timescales.

Thanks

The item was safely received this morning, has now been installed and so my light fitting is fully operational again. Very many thanks for the prompt delivery and the very sensible instructions and cautionary notes. Your service is very much appreciated. Excellent value. Thanks again.

Hello Steve,
Sorry for the late reply, I only just noticed the email.
The previous fault has been identified.
After replacing some of the bulbs we realised the power exceeded the transformer’s output.
We have now taken all the bulbs out, and replaced our light with the appropriate wattage.

Best regards Nick

Thank you for your very prompt and efficient service.

Hi Steve

I just wanted to express my thanks for assisting me with my faulty light fitting and being able to diagnose the exact reason as to why my light fitting was not working.
Clearly you guys know your stuff despite my ramblings that the light was in perfect working order.
I now understand that if my original unit was not working and the new unit you guys sent was not working then the only avenue left was the fitting itself.
My own stupid fault for not checking what the dippy wife purchased! 20w G4 bulbs from B&Q and we have been using them for years so in effect doubling the load. So this is the reason why as they should be 10w. This is why the light cuts out and then comes back on.
Your guidance notes although long are invaluable and I should have taken more notice of them instead of ‘skipping’ through them.
I have learnt a valuable lesson in that it is not simply a case of swapping a component and the light fitting will work. As you said on the telephone to me the product is part of many components and components will affect the product. You were spot on!

Thanks again.
David

RESPONSE

Mr Stewart,

Thank you for your kind comments which I will pass on.
Unfortunately nearly every customer in the same situation as you believes the product is faulty and no matter how many times we try to explain to a customer of this they will not listen, understand or read the Guidance Notes.
It is a regular battle that we face. It is not a simple case of buying a new product and the light fitting will work again.
We have customers sticking test meters of all types on to the terminals to which they declare the product is faulty yet they are not even testing the product correctly as such the reading shown is completely wrong.
Customers instead get very angry and it ends up with customers demanding more and more products.
However I am pleased your light fitting is now up and running.

Steve

Hi, Steve,

The driver arrived in the post this afternoon and is working fine.

Many thanks again for your assistance.

Ian

Ian Lawrence

Hi Steven

Ian Ballinger

REPLY

Thank you for letting me know.
It’s nice to know we are saving light fittings.

Steve

I recently bought 2 SELF SLT6 LED driver units from you, the second because I wired the first in the wrong way round, and ruined the device!

The second in installed and the unit is working again.

I just wanted to thank you for the speed with which you dealt with my orders and delivered my units; the second came within 24 hours from placing the order – very impressive indeed,

Many thanks,

Gareth Griffiths

I’d like to say thankyou after receiving my order today. The service was superb, email confirmation on my order and delivery progress was great.  I’ve now replaced the defective transformer and saved my light.  Will recommend you in the future. 

Thank you unit arrived today, fitted and working well. It saved me buying new light units for my lounge at £450

Joe M

New HTV105C1 received about 20 minutes ago.

Stephen

Order placed.
Many thanks for your assistance Steve and have a lovely Christmas.

Fantastic, arrived after two days from UK to doorstep Norway !

And it Works!

Regards,

Per olav johansen

WHAT A SERVICE!!
Despite ordering after your cut off time on the 11th December the goods arrived at 8.14am on 12th December.
I work that out to be about 14 hours from the time of order. I cannot ask for better than that.
My light fitting is working again and this time my plumber assures me the shower will not leak!

Simon

RESPONSE

David had to tax his car and he took with him about 8 orders. Might as well kill two birds with one stone!!
Pleased your light is working again.

Steve

To Management,

I am writing to express my gratitude with the advice I received on the telephone from Steve.
Steve was able to diagnose the cause of the transformer not working witin minutes. I was using the wrong bulbs which most likely damaged my original unit.
What a service and it has saved me money hiring an electrician who would most likely have blamed the product.
Thanks once again.

Trevor Tew

Thank you so much for your prompt service. I recieved my order and it worked perfectly, so much so I’ve placed another order for another touch dimmer.
FYI these are for a Phillips touch dimmer lamp which would take about 10-20 mins before it would start to work correctly. Once I replaced the dimmer it worked as it should.

Thanks again

Paul Ward

Wow

Excellent, worked first time.

Thank you for saving my light, despite spares, “not being available” from original suppliers,

Regards

Phil

Just want to say thanks for your help the led driver you suggested was a perfect retro fit for my light fittings. Regards Stephen Hinton-Smith

Many thanks you have a sale. Great service.

Sir/Madam

To the Director,

I am writing to express my gratitude for the advice I received from your staff member Steve in relation to my light fitting.
It would seem my insistance that the product received was faulty was found to be incorrect as Steve was able to diagnose the exact fault with my light fitting by telephone.
A few weeks prior I had installed 20w bulbs (instead of 10w) thus doubling the power of the transformer something I was not aware that G4 bulbs came in different power ratings.
Steve stated this was a common occurrence thus had I read the accompanying guidance notes I would have realised my mistake.
You have a very knowledgeable staff member in Steve so just wanted to express my thanks.

Mr D Smith

Hi Steve,

Dear Sir/Madam,

Thank you for your kind email.

That is correct I did order this item in May which is working fine, however I have the same light in another room and the transformer seems to be blowing in there so I need another one.

Thank you for checking this for and looking after your customers.

Kind regards Kajal

HUIBOLONG HTV160L1 ELECTRONIC TRANSFORMER

Hello

I just mount item and item not working (0 volts out)

Regards

RESPONSE

Hello,

All units are tested before dispatch. We do not dispatch faulty units. As I say to customers on a regular basis units will not fail immediately upon arrival.
Please ensure the safety cut out has not engaged. If it has the unit will not work or show any output.
Once the fault or component connected to the light fitting has been rectified the unit will auto reset. Most likely detecting the fault that caused your original unit to fail.

Also depending how you are testing the unit it will ALWAYS show 0v and this is why we ask customers not to test units as it gives the impression the unit is not working when it actually is.
Please explain exactly how you are testing the product?

Kind Regards,
Steven Williams

REPLY

Hello

Thanks for your answer

So, finally i found issue in a bulb support !!!!!

Thanks for help

Nice sunday

Regards

Received thank you. Excellent service

Sent from my iPhone

Many thanks received my dimmer today. Only ordered yesterday. Great service most appreciated!!

Best regards to all, jim gregor

Hallo

Have receive today. Thanks, super service!
Greetings from Switzerland

P. Berger

Very many thanks once more for your advice. New unit installed and working well.

Regards Peter

I think it was Steve I spoke to earlier this week regarding the overheating of the transformer.
Thanks for the advice, replaced all the bulbs with the correct wattage and unit is now working perfectly.

Hello sirs,

Can you be of assistance please. A light fitting purchased around October last year has failed, having tested it out and the transformer has decided its had enough, as I cannot find the original purchase receipt going back to suppliers is not an option, I doubt they would have spares anyway. However I am happy to purchase a transformer if they are available.
Can you please confirm availability and costs from yourselves to my address in United Kingdom. Thank you in advance for your help on this occasion.

George M King

Reply

Hello,

I would check that the safety cut out has not engaged before you consider buying a replacement.
This model is due back in July as we are having a large quantity produced.
However other manufacturer’s models we supply will also be compatible.

Steve

Response

Hi  folks, The unit has been examined etc with nothing to indicate a safety cut out, there does not seem to be anything that can be pressed/pushed or slid. Seems like I need to wait until they are back into your stock unless you have a similar unit which can successfully replace it.
We would appreciate if you could place our order and advise us accordingly. Thank you. H

Reply

There are no buttons to be pressed or slid. It is part of the PCB inside the unit.
A lighting shop may be of assistance to you.

Steve

Response

Thank you for your call earlier this week and for advice and guidance given. I have had the light examined again, I am extremely happy to report the fault was located between the two sections where the wiring separates to the Halogen lamps, now that this has been located and rectified all seems to be working correctly. As indicated by yourselves when the fault is removed the transformer will reset itself. Thank you so much for your very helpful and accurate assistance. Cheers and thank you again. 

G M King. 

Hi just got the new transformer, All fitted and back up and YES YOU HAVE SAVED OUR £220 LIGHT.

Thank you. John & Trudy.

Hi,

I have a lamp with the driver: WAIBERLON HLV50021TD DIMMABLE CONSTANT CURRENT LED DRIVER and i like to add a dimmer to this LED driver.
I have testes several dimmers from klikaanklikuit and all of the let the driver buzz when it is dimmed.
Can you tell me what i have to change? LEDs are 4x5W set in serial (1 lamp have 9.3 volt).
The lamp i use is from Karwei and is named NANDOR.

Kind regards,
Gustav Aardema

REPLY

Hello,

If the dimmers are buzzing they are not compatible.
You need a Trailing Edge Dimmer.

Steve

RESPONSE

Hi Steven,
Thank you for the right information.
Today I have bought a new dimmer type AWMR-210 from klikaanklikuit and this one is good. Almost no buzzing sound from the driver anymore.

Thanks for the replay and have a good day

Kind regards,
Gustav Aardema

Hi there yes it worked fine thank you I’ve got 2 very expensive lights that both broke and thought it was worth a try to fix them done the one and did the job so thank you very much.

Many thanks
Amy.

Hi

We have used the transformer that you despatched on 30 January and it is
working fine but now our other light fitting has blown its transformer!!!
So we do need this second one too!  Guess the transformers must have both
decided to blow at a similar times!  So please do send us this second order.

Thank you for checking first – that is most efficient service.  Also – thank
you for your speedy despatch of the other one too.

Best wishes Anne

I have just ordered two only SLT6- 350IL 24V, reason for this communication is I HOPE due to MY ERROR I have not duplicated the same order on your website.
I MUST recommened Chris who was extremly helpful and VERY informative with the advice he passed onto myself, will definatly recommened your company should the need arrise 10/10

Very best regards Hylton Parry

Hi Steve

Thank you so much for sourcing my transformer my light is up and running.

Regards
Elizabeth Rice

Thanks Steve,

Hi,

Good morning,

Thanks for your quickly delivery.

Mr GUIET

Just to say thanks for the speedy delivery of the transformer I ordered. Fitted today and LED,s now bright and shining again.

Regards
Gerry Howden

Thank you.

To whom it may concern,

I just wanted to say Thank you for your super quick service with my recent order.

I only ordered the transformer yesterday and received it first thing this morning, my light is now back in full working order!!

I will definitely recommend your company to our friends & family.

Thanks again & a happy new year!

Regards
Nicola Gresty

Thank you very much for advice. Transformers received & fitted and bathroom illuminated mirrors working again

Regards

Simon Rowbottom

Hello,

I just received the Constant Voltage LED Driver and I was able to repair my ceiling Hofstein 9 spot LED.

I am completely satisfied with this order delivered quickly and thank you because it was almost impossible to find a Driver 12 Vdc / 500mA.

I wish you a very good year 2017.

Eric Sesmero

Dear all,

Transformer well received, unfortunately not working.

Best regards

Stefan

RESPONSE

Hello,

All units are tested before despatch. We do not despatch faulty units. Units will not immediately fail upon arrival unless the fault has affected the product.
Infact I tested your unit as my name is on the testing sheet so I can assure you the unit is not faulty.
Please ensure the safety cut out (SCO) has not engaged. If it has the unit will not work at all.
The unit will auto reset once the fault / issue / component affecting the product has been rectified.
If the original fault was not known or not rectified then installing the new unit is very risky as it can be damaged unintentionally.
We are receiving units back in safety mode as customers believe they are faulty, which is resulting in customers being charged for the retesting and redespatch as the product has to go through an extended test.
Please check the unit is not in safety mode to avoid this charge.
The following link may assist you.

https://www.savemylight.com/index.php/profile/news/read/id/187/?SID=cobr3dvr1akdnc48i9u4250a01

Steve

REPLY

Dear Steve

Thanks for your very fast reply and your help in this matter.
Had a short inside the lamp and now everything is working.
Thanks again and happy holidays!

Stefan

RESPONSE

Hello,

You see something so silly causes the issue.
Happy holidays to you.

Steve

Hello,

I contacted you yesterday to tell you that there was a
Destination for my order: error attributable to the FEDEX carrier.
Yesterday afternoon, I was contacted by FEDEX by phone. They got me
Assured to make the maximum to find the parcel.
I had no contact this morning, but around 1 pm, the delivery driver
To deliver the parcel with the products conform to my order.
I wanted to inform you of that.
Thank you for the speed of preparation and dispatch of the
Order.
Your FEDEX carrier deserves a very positive mention because, although they
Have made a mistake (nobody is infallible) they knew to repair it of
Very effective way!

Sincerely.
J Y GEOFFROY

Hi
I recently purchased a Hy 3360 dimmer i have 2 similar lights and had a
replacement switch for one which must be  a HY3360D. But on taking this
light apart the dimmer is a KD323C. When looking at this dimmer on your site
it says the HY3360D can be interchanged with the KD323C which has 4
connections one of which is a blue wire going to an earth terminal,
therefore can this earth wire be ignored. Thus just wiring live and the 60W
and 300W.
Thanks in anticipation of your help

Derek

RESPONSE

Hello,

The fly wire is a second neutral wire it does NOT run to earth.
Some light fittings have multiple neutrals. If you only have one you can cap
it off.
The same for the earth point. If you have no earth you can close the
terminal screw to the closed position and leave.
On the 3360D the neutral is wired externally.

Steve

REPLY

Hi Steve

Thanks for your reply.
Have now wired up light removing spare neutral wire and it is working fine.
Thanks for your very helpful reply.
Regards

Derek

Hi Steve,

transformer received and installed……..and you have saved my light!  Fixing the one light has saved me having to buy 3 new lights to keep them all matching. 
Really pleased and great service.

Hello Steve,

Comment: ORDER 100014389

Hi Steve,

Ordered a replacement transformer on 15th, delivered (and fitted successfully) this morning. Amazing service – thank you very much.

Regards,

Tim Wright

Hi.package delivered a day early, duly installed and working fine.

One satisfied customer.

Thanks

Darrell Lane

Hi Steve,

I’ve replaced the faulty module with this new one and all works fine again.

Thanks for your support and the quick delivery.

Regards,

Dear Steve,
Thank you for your advice re my light fitting with broken transformer.
It appears the product you sent was indeed not faulty despite my insistence it was and the issue stopping the transformer from working was a damaged, burnt out terminal block holding all the neutral wires together.
I can only guess this was done when the original unit failed and caused a surge of power.
The terminal has been replaced as some of the wiring and the light now works.
Thank you again.

Mr Hunter

RESPONSE

Hello Mr Hunter,

Don’t worry. I am used to it now.
Damaged crimp hat terminals are very common. The damage happens when the original transformer gives that last surge of power before failing.
I am pleased your light is now fixed.

Steve

Hello Steve,

I have to say what a wonderful service from you guys.
To diagnose the exact fault of my light fitting over the telephone without even seeing it is phenominal.
You clearly know your products and their features.As for the notes attached normally you are lucky to even get a scrap of paper with basic instructions on when you buy something, but your 2 pages of A4 notes are superb. The detail in them describing issues and what to do is a credit to your knowledgeable staff.
I have bookmarked you and will certainly recommend you to the trade.

Mr I Hannant

RESPONSE

Dear Mr Hannant.

Thank you for your email.

The problem you describe I hear at least twenty times a day over a nine year period so when a customer describes an issue I can normally diagnose the fault instantly.
The issues are mostly the same and always involve the safety cut out.
It’s great to receive emails like this as it shows our service is working.
I just wish more customers would read the guidance notes before fitting products as the information contained within them can assist with issues of products not working.

Steve

Hello,

I had a problem with my LED Electric Fire made by Valor, the LED lighting effect had failed. When I contacted them I eventually managed to identify the LED driver part that was required to “save” my fire which was extremely expensive from their UK Spares supplier and because of the cost to repair I was on the verge of scrapping it and buying a new fire. Then I managed to find your company via a Google search for the part number. What a fantastic service you provide, not only was the part considerably cheaper (far more sensibly priced) but the delivery service, which arrived the next day was second to none. I have fitted the part and now my fire is working fully again. Thank you very much for helping me to “Save my Fire”.

Regards Mr Kevin Glastonbury (Order No. 100013988)

Hi there

Thank you for sending this transformer. I’ve had it fitted by a qualified electrician and it works for about 20 minutes and then goes off for about 30 mins before switching itself back on! Please could you advise, thanks

RESPONSE

Hello,

You describe a classic example of the safety cut out (SCO) engaging and resetting itself.
The SCO is not a fault. It is a safety feature.
Unit is detecting a fault so is shutting down once reaching its maximum operating temperature. Once cooled it resets and then the whole cycle starts again.
We call this revolving door as the procedure continues to repeat iteself.
The fault that caused your original unit to fail is still present. Most likely incorrect bulbs as this is the most common reason.
The fault must be cleared for the unit to work normally.
Please can you tell me how many bulbs you have on the light fitting and the wattage of the bulbs you are using?
Also are they LED or halogen?

Steve

REPLY

Hi there

thanks so much for your advice – you were right: i had a mixture of 10 and 20 amp in the light so I’ve changed them all to 10.

Kind wishes

Rhian

Rhian Trumps

Steve

I’m sorry i lost the thread yesterday. You did indeed , your bang on with the wattage she has been replacing lamps with 20w instead 10w, seeing there are 12 of them it takes it well over the va range. I was looking too deep, it may be simply a case of replacing lamps. I looked into a little then called the client only to be told she’s sticking in 20 w lamps.
Thanking you for your help , if I can’t return the tranny then she can pay for it as a lesson learned.

Regards

Bob Tidmarsh

RESPONSE

Hello,

That is 3 times today customers have called and used incorrect bulbs. We get customers who call daily, identical issue.
It is so common.
Remove the bulbs and see if the safety cut out resets. If not, it may have damaged the unit, but on occasions some people are lucky.
Maximum on the 150w is 15 bulbs at 10w. If the customer wants to use 20w bulbs then a transformer of at least 300w will be needed, but you will need to check the wiring is capable of double loading.

Steve

REPLY

Yes
I realised she had a mix.
I will try what you suggested.

Bob

Thank You for fast and top service.

Bom dia!

Steve, acabou de chegar aqui pra mim os 10 Drivers.

Hi Steve

We had the new transformer fitted yesterday but are having some issues with it. When it was first switched on it just flickered once and then switched off. The lamp was removed and wiring checked once again but still with the same results. Next, all the bulbs were removed, checked and refitted 5 at a time. The lamp then worked perfectly until more than 15 out of the 20 bulbs were fitted? With 15 fitted the lamp can be switched on and off with know issues but with just one extra bulb fitted it flickers once and again turns off. It also does not matter how the bulbs are spread around the lamp the result is always the same.
Any suggestions would be most grateful.
Many thanks

James

Hello,

You are overloading the unit. Incorrect bulbs which go over the rating of the transformer.
The safety cut out is kicking in.
When it detects an overload it will flicker / dim and shut down.
This may be why your previous unit failed.

Steve

Hi Steve

Cheers for that just checked each bulb fitted and 5 of them are 20w rather than the required 10w so that confirms the overloading. The lamp is 9 years old but I guess having the incorrect bulbs didn’t help. Thanks for your help much appreciated

James

Hi, Just wanted to thank you for the Hui Bo Long lighting transformer (order Number 100013090). Quicker than I thought.

Up and running now. Once again Many Thanks.

                                                          John

Initial Question

Hello,

I have a ceiling light fixture that uses a SET210CS transformer. I see that the description says it is dimmable via the primary. I installed a 40-400W, 200-250 VAC dimmer switch, but it did not work well with the transformer. The SET210CS buzzed loudly and flashed the lights at most dimmer positions. 

I tried a second dimmer to see if the first was defective. Both had the same results. Both dimmers are now working very well with lights that do not use transformers.

Is there a different type of dimmer that I can buy for this transformer? Or should I look for a different transformer that works with this type of dimmer?

Thanks,
 
Mark

Response

Hello,

Some of the earlier units are not dimmable.

The units we have are dimmable with a Trailing Edge Dimmer.

Kind Regards,
Steven Williams

UK & International Sales Manager
0871 288 266 0

Reply

Hi Steven,

You were right. I finally got around to purchasing a trailing-edge dimmer and installed it today.  Works great!  No hum and it dims all the way down to 0% without dropping off a cliff.

Thanks for your help.

Mark

Thank you for your prompt service with my Huibolong transformer.  it is connected and all is in working order.

Dear sir/madam
 
I would like to cancel order number 100012472 as I do not now require this part. Apologies for the disruption. Can you please confirm by email?
 
Many thanks
Graham Simpson

RESPONSE

Refunded.

Kind Regards,
Steven Williams

REPLY

Many thanks Steven, impressive response. You obviously run a very tight ship!

Best regards
Graham Simpson

my order receipt, with thanks to the speed and to congratulate the paperboy FEDEX, Mickael, who had to go twice; very correct and punctual.

Ms. Peyrat

Thank you very much for your promp delivery; we thought we’d give it a bash in ordering a transformer and we were hopeful we wouldn’t have to replace our two matching lights in the lounge. Thank you … You really have saved our ‘lights’!! We will definitely recommend you, a very impressive service.

Hello,

ordered Monday night I received the transformer Wednesday morning

Congratulations to you for the efficiency of your service

Congratulations

Happy New Year 2016

John Paul Petit

Thanks for all your support ! Your comments are duly noted! 

Thank you so much for wonderful service – we have light!

Danke für die schnelle Sendung die Lampe ist gerettet und ich bin sehr glücklich.
Schönes Wochenende

Martina Hauptmann

Hi Steven
Item received and fitted.Customer extremely happy.
thanks for the prompt service
Bob Gowen

Thank you for the transformer which I ordered ,
I received it on the date given.
Light now in working order. Thanks again.
M.Hutchinson.

Very impressed with the service and speed of the delivery.
Item was well protected during transit and came with two very informative pages of guidance notes.Every scenario is covered in the notes.
Replacement works perfectly.

Will certainly bookmark your company.

Pat

Hello,

Just wanted to say I received my product within 13 hours of ordering.Cannot say any better than that.
Superb service. Thank you.

Derek

You have saved a £900 Harrods light fitting from being disposed of.The best £39.99 I have ever spent.

Thanking you so much.

CS Moffatt

Thanks a lot.

A very impressive service!

I will certainly use you again.

Received, excellent service, now to fit it!

Thank you

Have received & fitted the new transformers & all now working perfectly!
Much less costly than purchasing 2 new light fittings at £210 each!!!

Many thanks!

Caron Berry

Just wanted to say a big thank you to Steve for his fantastically quick service and helpfulness. Although he was not able to locate a transformer, at a cost which meant repairing our light was viable, he found a replacement light for us. My dad is thrilled as he is lost without this bright daylight light. SaveMyLight will definitely be staying on our favourites list having helped us out previously too.

I couldnt find a feedback tab and even though you have a lot of testimonials, I just wanted to say thanks.
I got my transformer, invoice and useful info sheet together with a business card.  The invoice was signed, which made it feel more personal.
Excellent service. I have passed your number onto my brother who is a builder.
Oh by the way the light even works now!!!!

Thanks

Rob

Thank you so much for very good service & fast delivery.

With best regards

Just like to thank you for your excellent customer service regarding my order.
HTV105C1 Transformer & 10w 12wBulbs.

Both arrived safely 01/10/13

Thanks Maurice

Hello, just a note of sincere thanks. I received my HTV105C1 transformer this morning, ordered for delivery to Saltford in Bristol. Excellent customer service and very much appreciated, thank you.

Regards

Geoff

Att: Mr. Steven Williams

Hello from Norway 🙂

Just a little message to let you know that we are so impressed with your service and your Norwegian. THANKS 🙂 You must be an exceptionally nice guy!
Ordered a part yesterday, and now there is light in our lamp again.
Saved our light, indeed.

TUSEN TAKK!!!

SMILE from sunny Norway, and have a nice day!!

Maria Eikeland   (+Ove Eikeland)

Great service from the guys at Savemylight. They new their products and which one was right for me.
This was the exact match and straight swap out for my SET150CS ELECTRONIC TRANSFORMER 2 hole mounting version.
Although in my case the original transformer was fine and it was the cabling in the light fixture was the problem but still the new transformer helped me determine this..

Hi Steve,

Dimmer arrived safely this afternoon, has been fitted and works perfectly.
Thanks again,

Joe.

Steve,

Item arrived promptly today and is now installed, in full working order, 2nd transformer I’ve ordered, your prices are slightly better.

Many thanks again.

Guys,

Just thought i would give you some feedback. I changed the electrician who came this morning and fitted the replaced transformer after cutting some faulty wiring in the light.
I just wanted to thankyou for your advice and support, i am non technical so rely on buying it in. I chose poorly.

Hello

I would just like to say a huge thank you firstly for such a quick delivery and secondly you saved my £100 light that I thought I’d have to replace.

Very happy customer!

Lisa Coggins

Hi Steve,

After placing my order on Monday at 3pm I did not expect to receive the transformer for a good 3 or 4 days as I specified a standard international delivery.
I cannot believe how fast the order arrived and by DHL courier.
The transformer arrived at 10.00am – 19 hours later!!
What a fantastic company you are. The service you offer is fantastic and the speed of the service is brilliant.

Thank you very much for ‘Saving my light’.

David Cooper

Dear Steve,

Thank you (or grazie as you wrote!)

I just installed the dimmer and it works as a charm.

Giuseppe

THIS IS THE BEST EMAIL SAVEMYLIGHT HAS RECEIVED TO DATE!!

Just received my order for incandescent lamps.
If there is an award for Tsunami proof packaging, I would like to nominate “Steve”.
Everything arrived intact despite Royal Mail re-delivery trauma.
Go Steve !!!

John Heaver

Um Steven Williams,

Danke sehr!
Ich hatte nicht erwartet, erfolgreich zu sein, dass mit der Reparatur Lampe. Aber dank euch, ich habe die erforderlich Dimmer, die in China produziert, aus dem Vereinigten Königreich und lustig genug, mit Deutsch Markierungen auf, die es sendete.
Nicht zuletzt bin ich unglücklich, um das Licht zu erhöhen jeden Tag mit nicht immer Dinge kaputt repariert.
Aber diesmal nicht. Meine Frau und ich freuen uns, dass das Licht wieder intakt zu haben.

Grüße, Ernst

Dear Mr Williams,

I would like to bring to your attention the assistance your company gave me regarding two transformers I purchased late last year, which went faulty in February 2013.
We recently had what we think was a power surge in our home, which damaged one of the transformers in our light fitting and partially damaged a second.
From the time I sent the transformers back to David for testing to the conclusion of this matter the service received was exemplary.
Infact, it was that good that I am changing procedures at my company to take your lead in dealing with customers. If we conducted business like you I am sure we would be doing a lot better.I was kept informed regarding what was going on including a full explanation of what went wrong with the transformers.
As the damage was not covered by the guarantee I did have to purchase two new transformers, but I was shocked to receive an email from Steve telling me he was discounting them by 30% as there were other customers in my area with the same problem. A group discount, which I have to say is something I would never have thought of.
I can only describe this as a lovely gesture.
I have no hesitation in recommending your company and will add you to our approved supplier list.

Thanking you,

Mr P.J.Billington

Hi

Just a quick note. Order received yesterday & fitted today.
Thank you, you have saved my light & a small fortune. Hope you had a great Christmas & happy new year.
Kind regards

Simon

I just wanted to thank you for the exceptional service…ordered Monday am, arrived Tuesday noon..fixed and working Tuesday pm.
Brilliant service and I would recommend you to anyone.

Hallo Steve,

Viele Danke für Ihren persönlichen Kommentar auf der Rechnung 🙂 und die ultra-schnelle Lieferung! Bestellt am Freitag, über Royal Mail von Ihrer Majestät am Dienstag geliefert! Das ist wirklich schnell! Produkt wie angegeben, Preis ok, was will man mehr erwarten?
Ich habe Ihre Firma als eine ausgezeichnete Distributor in meinem ERP-System eingetragen und möchten das Geschäft zu erhöhen, wie erforderlich.

Danke nochmals und beste Grüße von der anderen Seite des Kanals,

Holger
Company Director
Weiß Parts Patzschke Ltd

Lieber SaveMyLight Team

Hergestellt meine Bestellung bei Sun 14. und die Sendung kam hier in Deutschland Di 16.. Unsere Leuchten werden scheint wieder😉

Ich wollte Ihnen nur für eine gute und unglaublich schnellen Service bedanken!

Mit freundlichen Grüßen
Jan P. Kessler

Hallo,

Die Einzelteile kamen heute besten Service, wenn Sie etwas mehr lassen Sie mich wissen, und ich werde sie los haben.

Prost
Roy

Guten morgen zu Ihnen.

Ich habe Ihren Transformator heute empfangen.
Ich muss sagen, dass die Geschwindigkeit, an der Sie zu mir bekannt gaben, erstaunlich war.
Ich empfehle Sie am definitivsten.

Danke. Heinz Von Richter

Hi steve,

i would just like to say a huge thank you for the touch dimmer control i ordered off of you which has saved my bedroom lamp
this is the second time i have used your site, the first time was for a transfomer which rescued my table lamp
plus the delivery is extremely quick
regards

kim jarvis

Steve

Hi Steve,

I would like to express my sincere gratitude for fixing my light fitting using your Repair Service.
As you know I had 2 £400 light fittings I purchased from an upmarket store in Central London.
I had been trying to fix these lights for months and had almost given up until I found your site selling replacement transformers.
I have to say that was the best £37.50 I have ever spent.
The light fitting works beautifully and Rob and I will forever be in your debt.
Thank you very much for all of your team’s help.
You will be highly recommended.

Jess

RESPONSE

Hello Jess,

Thank you for your wonderful comments.
It is good to hear we are saving people’s light fittings from the scrap heap thus reducing the big retail stores profits.
Keep in touch.

Steve

J’ai reçu ma commande mercredi dernier.
J’ai remplacé le transformateur sur mes plafonniers: ça marche!
Donc, vous avez sauvé ma lumière
Merci pour votre efficacité.
sincèrement

Henri Nicolle

Bonjour,

Je tenais à vous remercier pour le transformateur. Ma lumière est maintenant une seconde vie.

Cordialement,

Laurent Fournier

Order No 100002114 of 27th October for KHT234H twin rotary dimmer received and fitted – fairly expensive floor light recovered !

Thanks for great service.

Thanks very much for the recent order slim 110LV works perfectly and arrived quickly

Kind regards

Robin Cross

Dear Steve,

Dear Steve,

I sincerely apologise for having a go at you yesterday on the phone regarding the 2 transformers I purchased from you last week.
After checking further the fault is clearly with the wiring in my light fittings which seems to be caused by the original transformers going bang on the same circuit which damaged both fittings.
The wiring had melted and was causing a short, which as you did say to me the safety cut outs were engaging.
The fault was clearly my end and I apologise for my conduct and language.
I was not aware that you test all transformers before despatch and it was my fault for not reading the terms and conditions which gave me all the information I needed to know.
I will recommend your company to my associates as well as display your details on our staff notice board.
A big thank you to your company for a fast, efficient service.

Mr D Brown

Hi Steve

I just wanted to drop you a line and let you know how thankful we are that we found your website. After spending far to much money on a statement lighting piece for our dining room, for it to pack up in just under two years was absolutly gutting. Then to find out the manufacturer stopped making it and and we could not get replacement parts was the final blow.  Thats when I decided to take it apart and find out what was wrong. One quick web search and there you were.  After a bit of advice over email I ordered a replacement transformer, which arrived very quickly. After about 1/2 hour taking the old one out and putting the new one in we had LIGHT again.

Again Steve, thanks so much

Kind regards

Cris & Trudy Mitchell

Hi Steve

Just to let you know that I was most impressed with the speed and quality of care I received from your site. I was going to throw away my light and my only problem was that I could not find a suitable main light with 2 wall lights as was the norm not long ago. I had also bought a lot of these capsule bulbs that were going to be wasted.

The leaflet included with transformers was very informative and added personal touch.
I have now fitted the 300va transformer and everything is fine and I have kept the 250va one for future use (if at all needed)

Kind regards

Dr S I H Zaidi

Dear Steve,

Many thanks for the transformer that arrived yesterday. Had an electrician check out my circuits who found that the poles were reversed and have must have been since day 1.He sorted it all and installed the new one and am pleased to say it is all working fine.
Many thanks for your help.

Regards,

Arthur Berry.

Thank you for the quick response to my original query and outstanding service, the Kaoyi transformer had previously proved extremely difficult to get hold of so I was delighted to receive it the next working day.
Very impressive and I will have no hesitation in contacting you first in future for any further needs.

Gary Seymour
1st Mobile UK

Hey steve!

Jose.

Hi Steve,

Received the KTB 210a transformer today, fitted it and there is no lights!!
Have checked all screw connections which are good, transformer is making a small clicking sound.
Any idea!!
My contact number is —– — — if you need to contact me.

Regards
Andrew Joyce

RESPONSE

Dear Andrew,

If the transformer is clicking, this means the safety cutout is engaging.
You need to check your light fitting for signs of wire damage, which could be causing an earth out.
Could you also check the total wattage of all the bulbs does not exceed 210w.
Cease use of the transformer as continual turning on and off will damage it.

Steve

CUSTOMER RESPONSE

Dear Steve,

Thanks for the quick reply and the advice which was spot on, we have put in some 20w bulbs which had taken the wattage over the 210w it can handle, all sorted now.

Thanks Andrew

Dear Sir,

Received and fitted the transformer today and it is perfect. The original unit was in an expensive Italian light fitting. I could not find a replacement anywhere. The dimming function works silently, which is much better than the last.
So thank you.

J.Honker

Hi,

Just a courtesy email to confirm the arrival today of the transformer I purchased from you. I fitted it at my son’s house this evening and the light fitting is working again. Thank you very much.

Kind Regards

Alan

Dear Steve,

I recently purchased a transformer from your company, well infact two in the end.
Both appeared to be faulty.
The first electrician could not get the light fixed and said the transformer was faulty.
I then purchased a second transformer and used another electrician from the Yellow Pages.
He could not get the light fitting to work either.
I then contacted a 3rd electrician (and a very expensive one to say the least) I explained the previous attempts to fix the light.
He pulled the light apart and found that a wire in the light fitting had melted, which he says was caused by the original transformer blowing.
He installed a new piece of wiring, connected the transformer and hey presto the light worked. He also tested the first transformer and that worked perfectly.
The electrician said that some others in his trade are not fully versed in electronic diagnostics, so would connect the transformer and think it was the transformer at fault.
I sincerely and deeply apologise for accusing you of supplying me faulty stock.

D. Stevenson

Response

Dear Mr Stevenson,

Apology accepted, but is not needed.
This is a continual situation that we hear time and time again.
Customers do not think for one instant that their light fitting is at fault. They automaticaly assume we are in business to supply faulty transformers.
We get customers everyday who email us to say the transformer does not work.
They do not read the guidance notes supplied with the transformer and when we tell them to check the light fitting we never hear from most of them again. This is because they realise that something in the light fitting was faulty and have rectified the problem by calling in a qualified electrician to repair it.
Yet in your case you have been kind enough to let us know and we thank you for this.
You are more than welcome to return one of the transformers for a refund.
Can we display your email in our Testimonials page?

Steve

Response

Hi Steve,

Of course you can.
We would like to keep the second transformer as a backup.
Thank you for everything.

Doug

Just wanted to say a big thank you for helping me save my light fitting

Went through the check list that came with the transformer before fitting the new one (no wires touching or other problems) – connected it all up, reassembled the light and bobs your auntie it all came on perfectly (apart from a few bulbs that had blown when the old transformer went)

What a great site, saved me over £120 if I had to replace the now no longer available light fitting.

If only you could also provide spare glass covers as I cracked one slightly getting it off…. then I would be over the moon.

Many thanks and I have been telling everyone about you.

Just a quick note to say thanks for the speedy response to my order:

1. Your website told me exactly what i needed to know
2. I ordered
3. Arrived & fitted in 10 min

Working a treat , my wife is now happy & i spent £35 instead of over £100 for a new light !!
Thanks very much , if i need anything again … i’ll be back 🙂

Hello,

I’m the girl who spoke to you on the phone about the transformer for our light.
The electrician Graham who also spoke to you told me to let you know what was wrong with it. The wires had shorted out because of a loose connection within the fitting where the bulbs are.
So you were correct in thinking it wasn’t the transformer, thank you.
Thank you once again.

Mandy

Hello Steve,

Just  to say  thank you so much for all your patience and support in sorting out my mother’s floor dimmer  problems.  The second dimmer appears to be working brilliantly and she is very happy.

Regards
Mrs J Chalker

I will definately recommend your website to friends and  colleagues.

Dear Steven,

Your advice was invaluable and our light fitting has been saved.

Thank you very much.

Rashid

Dear Steve,

Thanks for all your advice.
My light fitting was faulty as you suggested. I should have listened earlier to you, but hey ho.
Thank you again

Gary B

Dear Steve,

Thanks to your kind advice I gave the wiring a good looking at and found a bad connection where the transformer output wires had been crimped to the light unit wires, so problem solved. However, I would probably have bought a transformer or binned the light had it not been for your advice so thanks very much. I will of course save the website as I have a couple of light fitting driven by Chinese transformers, so just in case!!!  

Kind regards  Ian

Just to say thank you for the transformer you exchanged for me, it is installed and works.
I have other BHS lights like these, so I’m sure I will buy from you again.

Thank you again for a great service and regards

Mark Bedding

Hi Steve,

Checked the light fitting out and found an open circuit. Repaired and fitted the new transformer. All working now.

Cheers
Graham

Comment: Brilliant service.

Ordered 2 of SET110LV electronic transformers from yourselves at 10:00 yesterday.
Arrived 10:00 today, fitted and everything working again by 10:45.
24 hours to make one wife very happy.

Thanks,
Eric Driscoll

Superb, quality service that you would not get at any high street retailer.
Thank you for your help in located an SET105CV.

Mr D Highfield

Thank you for assisting me with a replacement transformer for this very old light fitting.
My electrician has installed it and after 4 months of not working it now works.
Thank you.

Emma

I received the transformer. All fitted and light working.
Thank you for all of your help.

Jodie

Good Morning.
Your conduct in the replacement of a broken lighting transformer has been exceptional.
I would like to thank you all for your help.

Ms B Hales

I am emailing to let you know I received the transformer within 16 hours of ordering.
I cannot thank you enough.
Thanks for your assistance.

Gary

Thought I’d drop you a line to say thank you for sending me the 2 transformers I ordered.
Lights are now up and running.
Your technical advice line is superb. Thank you.

Steven Hawkins
Bognor Regis

Dear Steve,

I look back and think what an idiot I was to blame you that the transformer you sent did not work.
After closer inspection I found some wiring in the metal tubing of the light to be melted and was causing an earth out.
I’ve repaired it and my light is now working beautifully.

Thank you soo much for all your help and I apologise once again.

Barry

Dear Sir,

I must thank you for the speed you sent out my replacement lighting transformer.
I did not expect to receive it so quickly.
Thank you again.

Nikky

Dear Steve,

The transformers you sent us have been fitted and our lights are working again.
Thank you so much for your technical advice. It’s good to know there is a specialist company like yours that deals with these unusual transformers.

Thanks
S & P Webb

Dear Sirs,

I must thank you for your superb service.
From the moment I placed my order I was kept notified of all developments.
Delivery was amazingly quick and I thank you for assisting me with my lighting problem.

Your sincerely,

Ernest Giles GP

Dear Mr Williams,

My wife Hannah is so thankful that you saved her Homebase Light Fitting.
£29.99 is a good amount of money to keep her happy again.
Your company is a miracle.

Thanking you very much.

Marc

Dear Steve,

You are a lifesaver!!
I would never have known where to get a Kaoyi transformer from before I found your company.
I am £150 quid up so thank you for saving me money.

Mr Ian Redpath

Steve,

Thank you for your technical advice, without it i’d be buggered.
Speak soon.

Peter D

Wow wow wow.

What can I say, but a deep heartfelt thank you for rescuing my light fitting.
Thank you ever so much.

Jenny Higgins

Dear Steve,

Your service, attitude and commitment in saving my light fitting has never waivered.
I thank you from the bottom of my heart for finding me this rare transformer.
You saved my £600 light fitting from being binned.

Thank you once again.

Amanda

Dear Steve,

Thank you for supplying me the 105 transformer.
You have saved me lots of money. I am a happy man.
Have passed your details to a few people.

Simon

Hello Steve,

What a breath of fresh air you are.
The chances of finding a copany like yours is like me winning the lottery.
These three SET210’s will keep the light going for many more years.
I will be back soon to purchase more.
Your technical advice line is a godsend.

Thanks a lot

D.Earl

Dear Steve,

I searched for months and months and could find nothing to replace the broken dimmer.
I then searched on www.howtomendit.com and found you from a post somebody had displayed.
What a stroke of luck.
Thank you very much for saving my light fitting.
By the way when you are ready for your new TV let me know and I will help you out!!!

P Ireland

Dear Sirs,

I thank you for your advice in advising me which transformer to purchase.
After I made one mistake, which proved rather costly I have since corrected this by taking your advice.
The transformer has been fitted and my light shines gracefully in my London, Kensington apartment.

Thank you for your kind advice.

Mr Ghali

Thanks for all your help with the problem customer we had.
All sorted thanks to Steve’s advice and parts.

Speak to you soon.

RL Electrical

Hi Steve,

Great to know a company like yours is around.
Why should people have to keep buying new lights from the big boys when you can supply these transformers to fix the light to start with?

The 210 is fitted and it works a treat.

Thanks a lot.

Rhys

Hiya Steve,

All received and light up and working.
Thank you very much for all your technical advice.
I am very happy.

Dougie

Dear Steve,

I received the package thank you very much.

You have saved me over £200.00 by supplying this transformer.
Now I do not have to go to B&Q to buy a new light fitting.

Thank you ever soo much. I will keep you on my favourites list.

Pat

Hi
Just a courtesy email to confirm the arrival today of the transformer I purchased from you.I fitted it at my son’s house this evening and the light fitting is working again. Thank you very much.

Kind Regards

Alan